2216 ACD phone Call timer

[aspen2000]

Any idea on how to set up a call timer for an acd phone.. we do not have full symposium, just basic acd package, with meridian 1 with succession 3..with Genesys 6.5
i tried using program button and activated call timer but it does not work.. what do i do?

 

[johnpoole]

some of my older rls acd phones don't have the timer display option, is the problem system wide, if so check the cdb, don't know if it's a system option, but that is where i would start..

john poole
bellsouth business
columbia,sc

 

[aspen2000]

We use mainly 2216D for agents and 2616D for the team leads.the problem is system wide- for agents.. i can see the call timer on my 2616, on an ordinary call. What load is cdb on, any idea?
thanks,

 

[aspen2000]

i can not be the only one complaining about the call timer not working for 2216.. just because call timer only works for key 0. not even the rollover number shows call timer on regular phones like 2616...
acd key can not be on key 0.. has to be on key 3... call timer only works for 0... sooooo... no one ever complained about this?

 

[ibceptor]

We had problems with timers and clocks showing wrong, the official answer was you are paying for a Phone system, not a clock haha

 

[hayniematt]

>ld 21
PT1000

REQ: prt
TYPE: cdb
CUST 0