2050pc

[carb11]

I'm trying to configure a 2050pc phone and running into some trouble. I CAN get the phone to connect, but I cannot make either internal or external calls. I get re-order tone. I have the node ip address entered and the license server address also inputted. Is there something else i'm missing?

Also is there a reccommended headset that works well with the 2050? I'd like to answer and terminate calls from the headset without having to click on the screen. I currently have a jabra 9330e usb headset hooked up. It works great with the 1140 but not so well with the 2050.

Thanks for the help

here is my 2050 build:

TN 244 1 01 16 VIRTUAL
TYPE 2050PC
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 003
CUR_ZONE 003
ERL 0
ECL 0
FDN 7698
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW 5320
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 7698
LHK 2
LPK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7870 1
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 8007870 D
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 8017870 0
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07
08
09
10
11
12
13
14
15
16 MWK 7698
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25
26 CPN
27
28
29
30
31
DATE 2 JUN 2010

 

[Tman45]

Does it happen to be in the wrong zone?? You should have it in the same zone as you are trying to call.
Also can you post a build of a working 1140? Or it could be an issue with your 244 virtual TN such as you may not have a TIE route or access route configured?

 

[carb11]

here's the 1140


TN 244 1 11 08 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 003
CUR_ZONE 003
ERL 0
ECL 0
FDN 7698
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW 7870
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 7698
LHK 2
LPK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7870 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 8007870 D MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 8017870 D MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7698
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[Tman45]

Try matching the NCOS then ... I have seen where a call could be blocked because the TGAR or NCOS don't match.

2050
TGAR 1
LDN NO
NCOS 5

1140
TGAR 1
LDN NO
NCOS 4

OR ... the only other thing I see strange is your SCPW ...
SCPW xxxx Station Control Password ffc-15
The Station Control password is used for the
Electronic Lock and Remote Call Forward
features. This entry must equal the Station
Control Password Length (SCPL) as defined
in LD 15.
Not prompted if SCPL = 0. See Flexible
Feature Codes in the

We don't use it so I am not exactly sure of the operation.

 

[carb11]

I had the ncos originally set to 4...the scpw I believe is being used for vitual office

 

[vztech]

Try the newer version of 2050 . Rls 3.
It shouldn't matter but who knows..

It's only dialtone-VZ

 

[Arriero]

When do you get reorder tone? Once you finish dialing or before you enter the last digit?

Do you get reorder when dialing to another IP set or when dialing a TMD set or TDM trunk?

Can you receive calls on the 2050?

 

[Tman45]

Yep agree with Arriero at this point we need to know when you get reorder tone. You said with internal and external calls so I assume the 1140 you posted works properly.
Very interesting indeed - the only other thing I can think of is if you have something setup on your data network that would block (since you don't specify VLAN on a 2050).

Also, when using your 2050 are you local to your office or trying via VPN or some other method?

 

[carb11]

I get reorder tone after all the digits are entered. It's dialing ip set to another ip set. The external is ip to sip trunk... Doesn't seem like a nars/bars issue...also the 1140 i posted is my desk phone and working fine.

 

[JTDubai]

Try removing SCPW ,Change CLS CTD to TLD.
I guess it has something to do with your NCOS or CTD.Also if you have VLAN setup in the data switch port,ask them it is not blocking the connectivity to PABX IPs(MGC,CS etc)
Also try disabling windows firewall.The recommended headset models you can view from softphone diagnostics.

JT

 

[Arriero]

Carb11:

What about the IP Addresses of the 2050, the 1140 and the Signaling Server TLAN?

Are the 3 elements in the same subnet or different subnets?

If they are in different subnets, check all default gateways for the 3 elements including Signaling Server.

 

[Tman45]

Okay one last thing - I have seen where there could be blocking using the wrong Caller ID so your 1140 is using CLID list 0 and your 2050 softphone is using list 1:

KEY 00 SCR 7870 0 MARP

KEY 00 SCR 7870 1

I am still curious about your dialing scenario - such as if you are calling on your softphone from outside your company (such as VPN from home) or if you are at your desk with your 1140 also trying to call on your softphone). I just tested that here and I can call from my softphone (same extension) to my 1140 (same extension) and they both ring at the same time. Just seems that you must have something blocking your call

 

[carb11]

Thanks...I'm calling from my desk at work to my 1140 phone next to me...


I'll try changing caller ID

 

[Tman45]

Cool that is what I was hoping you were doing to rule out VPN and such. Yep the only other-other thing I can think of is something on your VLAN or network blocking it - since it is going thru your PC and you don't set VLAN for 2050PC right?