2008 locked "busy"

[misterdave]

Running on an Option 11c -- latest upgrade. Every so often a extension will "lock" busy. The person at the extension can not hang-up even if the far end has. I have to DISU the TN and then ENLU it back. This will continue to happen to the same extension until I re-initialize the switch. Everything is fine for 2-3 months afterwards and then it will happen again but to a different extension. All extensions are 2008's and there are approx. 90 extensions. All 90 are also ACD phones in the same queue.

What should I be looking for or is re-initializing the switch the only alternative?

 

[luv2ski]

is it same card slot/card cage? same time of day,same day?same type card"vintage"?

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[misterdave]

Same type of card/vintage but different slots and differing times of day. Sometimes after "freeing" the DN it will "lock" busy again later in the same day. Most of the time it will be OK until the next day. I can "move" the DN to a different TN, i.e. 25.... to 13.... and the particular DN will still lock busy.