2002p2 issue

[Wiredawg1821]

I seems to be having an odd issue with one our phones. The user is complaining of having her only work through the speaker, then randomly switch over to handset. She is also having issues with the phone not wanting to select the ringing incoming line, or when she picks up the handset, it doesn't select the primary line. At first I thought was just a faulty phone, cause hers looked a little used and abused. So I swapped it out with a spare, same issues, then I tried a known good phone just to make sure..same thing. I outed her phone and rebuilt it on a different TN, copied from her coworkers phone and she is still having the same issue. At this point, it's driving me crazy, am I missing something below that would be causing her problem, I'm open to suggestions.

DES OBGYN
TN 164 1 07 10 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00043
CUR_ZONE 00043
MRT
ERL 703
ECL 703
FDN 75900
TGAR 10
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLD VOUD CDMR PRED RECD MCDD T87D SBMD
KEM2 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 75900
LHK 2
LPK 2
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 46977 31 MARP
CPND
NAME Sherry Harrison
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 6274697 D MARP
CPND
NAME Sherry Harrison
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 6374697 D MARP
CPND
NAME Sherry Harrison
XPLN 27
DISPLAY_FMT FIRST,LAST
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 75900
17 TRN
18 AO6
19 CFW 16 74525
20
21
22
23
24
25
26
27
28
29
30
31
DATE 12 MAR 2018

 

[RickyPone]

Have you checked layer one? Take the phone to the switchport and test it there first.

 

[bignose21]

I would check the curly cord for the handset (plugged in well at both ends, try a different one).

 

[Wiredawg1821]

RickyPone - that is my next step
bignose21 - I've done that with 2 other phones