2 Glitches after 4.2.14 upgrade transfers and incoming display

[Larryataccess]

I am having two glitches now after my upgrade to 4.2.14(no big surpise normal Avaya)
1. When my user transfers(using the transfer button on the phone) it used to ring for awhile and then go to the users VM now it rings awhile and if the user does not answer it rings back to the user that did the transfer.
2. Inbound Calls used to show the phone number when they were ringing in but now it say "Voicemail" until you answer and then after to you answer it showes the Caller ID.

There were no setting changes just the upgrade that caused this. I know this is probably stupid but I have not found it in my searches online.

 

[Westi]

you can copy them into it

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[IPOfficeIreland]

just copy and paste. SSA or monitor will show everything.

 

[Larryataccess]

Trace Output - Channel 8:
3/16/09 4:08:00 PM-800ms Call Ref = 13957, Originator State = Incoming Alerting, Type = Trunk, Destination State = Alerting, Type = Mailbox
3/16/09 4:08:00 PM-822ms Line = 5, Channel = 8, Q.931 Message = ConnectAck, Call Ref = 13957, Direction = To Switch
3/16/09 4:08:00 PM-825ms Call Ref = 13957, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = Mailbox
3/16/09 4:08:00 PM-825ms Call Ref = 13957, Answered, Mailbox #Short Codes.MainVM
3/16/09 4:08:12 PM-218ms Call Ref = 13957, Originator State = Holding, Type = Trunk, Destination State = Held for Transfer/Conference, Type = Mailbox
3/16/09 4:08:15 PM-803ms Call Ref = 13957, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = User
3/16/09 4:08:31 PM-692ms Extension = 200, Pressed Fixed Feature, Button = Transfer
3/16/09 4:08:31 PM-695ms Call Ref = 13957, Originator State = Connected, Type = Trunk, Destination State = Held for Transfer/Conference, Type = User
3/16/09 4:08:32 PM-268ms Extension = 200, Digit dialed, Digit = 2
3/16/09 4:08:32 PM-531ms Extension = 200, Digit dialed, Digit = 8
3/16/09 4:08:32 PM-805ms Extension = 200, Digit dialed, Digit = 2
3/16/09 4:08:33 PM-359ms Extension = 200, Pressed Fixed Feature, Button = Transfer
3/16/09 4:08:33 PM-369ms Call Ref = 13957, Originator State = Connected Blind, Type = Trunk, Destination State = Alerting, Type = Target List
3/16/09 4:08:33 PM-369ms Call Ref = 13957, Alerting, Extension = 282, Button = 2
3/16/09 4:08:53 PM-373ms Call Ref = 13957, Alerting, Extension = 200, Button = 1
3/16/09 4:08:55 PM-998ms Extension = 200, Switchhook, Status = Off
3/16/09 4:08:56 PM-003ms Call Ref = 13957, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = User
3/16/09 4:08:56 PM-003ms Call Ref = 13957, Answered, Extension = 200

 

[IPOfficeIreland]

Try transferring 2 ways:

Transfer to 282 by keying in the digits not pressing the button.

A call that hasn't come through voicemail using the key and the keypad

 

[Bas1234]

What happens when you just dial the extension 282 does that go to voicemail? Also check the time how long it will take for it to answer.

Have you or the customer did some changes and ignore "When free" even when is told you to "merge" it?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Larryataccess]

What do you mean by keying in the digits? they are using the transfer button and then hitting tranfer once it starts ringing???

bas1234 if you dial the extension and it rings for awhile it does go to VM

 

[Bas1234]

TheTaker means press transfer+282+transfer instead of pressing the DSS key.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Larryataccess]

that is what they pressed

 

[Bas1234]

Try a workaround;

Create a shortcode;

Code; #XXX
Feature; Voicemail collect
Telnr; "#"N

Then you can press transfer and #282 and press transfer again or hangup.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPOfficeIreland]

can you make a call out, then transfer it to 282 from 200 and see does it recall.

 

[HairySupportMonkey]

have you checked the avaya caveats?

perhaps this is now design intent.

if this isnt how you want the switch to work, revert bck to 4.1? is there a specific feature you need in 4.2?

 

[Bas1234]

@Monkey It should work, back to 4.1 is not a good option, it has a lot of bug who are solved in 4.2.11 and up.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[TomMills]

maybe i am reading that trace wrong. but it seems to present back at 200 immediately?

3/16/09 4:08:33 PM-369ms Call Ref = 13957, Alerting, Extension = 282, Button = 2
3/16/09 4:08:53 PM-373ms Call Ref = 13957, Alerting, Extension = 200, Button = 1

what buttons are programmed on 200?


0118999 88199 9119725..3

 

[IPOfficeIreland]

no 20 seconds Tom!

 

[TomMills]

i said i might be reading it wrong.
posted that at 7:30 lol

0118999 88199 9119725..3

 

[IPOfficeIreland]

have you been to ipohelp.co.uk forum?

 

[Bas1234]

@TomMills, don't listen to TheTaker. He is a strange person who likes to see people in a different way.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[TomMills]

not since yesterday why? anything changed?


0118999 88199 9119725..3

 

[IPOfficeIreland]

LOL!

 

[Bas1234]

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________