2 Glitches after 4.2.14 upgrade transfers and incoming display

[Larryataccess]

I am having two glitches now after my upgrade to 4.2.14(no big surpise normal Avaya)
1. When my user transfers(using the transfer button on the phone) it used to ring for awhile and then go to the users VM now it rings awhile and if the user does not answer it rings back to the user that did the transfer.
2. Inbound Calls used to show the phone number when they were ringing in but now it say "Voicemail" until you answer and then after to you answer it showes the Caller ID.

There were no setting changes just the upgrade that caused this. I know this is probably stupid but I have not found it in my searches online.

 

[Bas1234]

1.Change the transfer recall timer larger then the Voicmail answer timer.
2.I think you have named a HuntGroup "Voicemail" and pointed the ICR to "Voicemail"?!

Don't think the upgrade caused these settings.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Larryataccess]

I will look at the first one but no I dont have any Huntgroups named Voicemail

 

[Larryataccess]

Do you mean the transfer return time?

 

[Bas1234]

Yes that one.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Larryataccess]

Voicemail answer time i can find is in Huntgroups this is happening to users not in a huntgroup

 

[Larryataccess]

What is wierd is it worked perfect before the upgrade. So that makes me think it is not a timing issue? Any thoughts?

 

[Westi]

Default no answer time" in the system is used if there is no entry in the users or groups that says different


Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bas1234]

Where did the upgrade came from?
What IPO?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Larryataccess]

Any thought way it would be timing now if it was not a problem before?

 

[Larryataccess]

Sofware upgrade came from Avaya
IPO is 412

 

[Bas1234]

The version it came from?

What you could try is to change the overflow mode;

Overflow Mode: Default = Group, Software level = 4.2+.
This option allows selection of whether overflow of queued calls is determined on a call by call basis or applied to all calls for the hunt group once any one call overflows.

· Group
In this mode, once one call overflows all additional queued calls overflow immediately. This is equivalent to the overflow mode used by IP Office 4.0-4.1 systems.

· Call
In this mode, each individual call will follow the groups overflow time settings before it overflows. This is equivalent to the overflow mode used by pre-IP Office 4.0 system.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Larryataccess]

The version i came from was 4.1.? cant remember the revision.

 

[Bas1234]

Is VM running, what voicemail system are you running?

try *17 to check if VM is running.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Larryataccess]

I am running VM Pro 4.2.27 and yes it is running

 

[Bas1234]

Do the Users have a leave mail action in VMPro?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Westi]

is voicemail checked on in the users voicemail tab?
does the user sending the call have transfer return time lower then the setting for no answer time in the target user?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Larryataccess]

I have played with the times on the no answers and others but like i was saying it worked perfect before. I have not changed any settings and now it rings back to the sender.

 

[Westi]

do all calls go back to the sender?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Larryataccess]

If i use a short code to force it to the users VM it works.
Yes Voicemail On is checked