2 BCM50s VoIP Linked, Transferring External Calls - Only Works One Way

[MikeBrinkerhoff]

I'm ALMOST ready to call this project complete, but this week has a new problem.

BACKGROUND: BCM50 systems at two different offices. One running v1, one running v2. All patches are applied. 3-Digit dialing between sites works perfectly.

GOAL: Transfer external calls from one site to another.

STATUS: When I call Site 2 from my cell phone, and transfer that call to Site 1, it works perfectly.

But... if I call Site 1 from my cell and have them transfer to Site 2 (where I'm at today) the call rings through, but I get no audio on either end.

It seems like the kind of thing where there's a box that needs to be checked or un-checked on one system, but comparing the two sites in Element Manager, they look identical.

As always, any help is greatly appreciated!

-mike

 

[Deweyhumbolt]

Check Codecs and Payload size.

Adversity is Opportunity

 

[MikeBrinkerhoff]

Would it use different codecs and payload sizes for transferring external calls than it does for direct site-to-site calls? Because the site-to-site calls work fine...

 

[Deweyhumbolt]

Nope, I read it wrong. Same codecs and payloads.

Adversity is Opportunity