DaveThePhoneDoctor
Vendor
Here is an interesting question. I have 2 18ds on an ACS with 10 additional SLS agent sets attached using 14 connected lines.
The supervisors want to see who is on the phone as well as transfer calls to them with a one touch DSS button. They don't need to know what outgoing lines are being used just what stations status is.
Can I set up the 18ds to use the pool of lines only when they press intercom then 9 and use the rest of the button on the 18d to display the status of the 10 agent SLS stations?
I know I can add the CA-24 or CA-48 but I would rather do this instead.
Dave,
The Phone Doctor
Las Vegas
The supervisors want to see who is on the phone as well as transfer calls to them with a one touch DSS button. They don't need to know what outgoing lines are being used just what stations status is.
Can I set up the 18ds to use the pool of lines only when they press intercom then 9 and use the rest of the button on the 18d to display the status of the 10 agent SLS stations?
I know I can add the CA-24 or CA-48 but I would rather do this instead.
Dave,
The Phone Doctor
Las Vegas