18d used as DSS display 2

[DaveThePhoneDoctor]

Here is an interesting question. I have 2 18ds on an ACS with 10 additional SLS agent sets attached using 14 connected lines.

The supervisors want to see who is on the phone as well as transfer calls to them with a one touch DSS button. They don't need to know what outgoing lines are being used just what stations status is.

Can I set up the 18ds to use the pool of lines only when they press intercom then 9 and use the rest of the button on the 18d to display the status of the 10 agent SLS stations?

I know I can add the CA-24 or CA-48 but I would rather do this instead.

Dave,
The Phone Doctor
Las Vegas

 

[TouchToneTommy]

Yes, if you make the supes have pool access, that takes up 2 buttons, giving them 14 buttons with lights available for DSS/BLF. Remember that Ext. 10 can only be Key access, so hopefully that's not one of the supervisor's extenions.

 

[DaveThePhoneDoctor]

Yes, the Supervisor at ext. is the only one who needs this. I am cinfused are you saying that I can have a button with light shwoing the status of each station in use or not in use just like the CA-24?

If so how would I program each button to display the station status on the 18d? I can't figure out how in the programming manual.

Dave

 

[DaveThePhoneDoctor]

Ok figured out how to program my 18d to display the station status using the Auto-Dial button programming.

Now I understand that I must create pools to free up the buttons. The manual says I can only do this in Hybrid mode, well I am not sure what Hybrid mode means.

Feature Codes #207 will not work.

How do I create a pool and I understand I must use two button lines.

 

[DaveThePhoneDoctor]

Well if I woudl only look a dig into the Search on TT more often I will find out most of my answers. I found out what Hybrid mode is why and how to change it.

I think in this clients outbound call center this would work better. Plus I can't seem to find a CA-24 witha Power Supply.

 

[ssangalli]

I know that on the legend and magix you can have hybrid and linear. Linear means you can have actual lines appear. hybrid means you can have pools like the dial nine feature.