1800 Number and Phone Ext Please Help! 1

[hang10z]

Hello,

I've recently inherited a office with IPoffice as the pbx. I am having some issues troubleshooting a particular ext. We have a PRI and a 1800 number.

issue: When calling our 1800 number and then dialing the ext after that ext 3002 rings at 3016. Direct dial and internal dialing work fine. Ext 3016 works fine ... I cannot find any place in the manager to check for this setting.. where would I be able to check this?

THank you for your help.. please let me know if you need any more information to help me troubleshoot.

 

[Westi]

check in VM Pro if your option 3 does go to that extension rather then having it dial an extension number. Easy test dial 3003 from the Auto Attendant and see if that goes to the same 3016 extension then you know without looking.
Also good to know is the release of the phone system because all releases have their little unique things to them

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[hang10z]

I have ip office 3.1

Option 3? You mean shortcode?

Also How do I dial right from the Attendant?

Sorry I am on day 2 of using this system and I am supporting 100 users by myself at the moment so I had not had any time to really dig through the documentation.. still too busy putting out fires and sticking my fingers in the dam wall... .

Thank you for your help

 

[Westi]

good luck on that one, one hour of training with a good tech would solve 90% of your problems, but that would only be on site.
Now to your voicemail, you have to find the incoming call route in Manager then if it should go to a shortcode called AutoAttendant (example only) then go to the voicemail Pro and look under shortcode for the identical name, SPELLING IS EXTREMELY IMPORTANT ON TIS PHONE SYSTEM, it will have a start point and then a line to some menu, in that meny you have the numbers 1-0 #, * and what not (not a must but a maybe and it could be more then singel digits too) in any possible combination and from there you see lines go to somewhere else either a goto or a transfer and in there you can see where it goes, most techs put it in the title of the next object for easier overview. See if you have a 3 in there and click on the line to highlight it red so you can easier see the target.
hope it helps.
Should all else fail you can export the mdb file and post it somewhere then we can retrieve it import it into our VM Pro and see what is going on.
to export go to the Vm Pro go File - Import/export and follow the steps for exporting the database.


Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[specialistacs]

you cans use call statut or system monitor to monitor the call.

verify if you have call forward activate in ext

 

[hang10z]

Thanks for the help Joe, that was the trick...

 

[Westi]

cool and thanks for the star, I always get excited when I get one.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!