*17 on Analog Phones

[4vayaMan]

I'm running a 500v2 with R9.0.3.941 and there is an analog extension that dials *17 to check their voicemail, but has to put in their extension number every time. The user has the VXXX (XXX = extn number) source number. I tried to create customer short codes for that user to try and make it work but no luck. I was wondering, is this just how it's always been for analog phones? I rarely deal with analog extensions having voicemail and when they do I've never had anyone complain about having to put in their extension number. This is Voicemail Pro running on a UC Module.

 

[intrigrant]

Change the voicemail type to "IP Office mode".

 

[mforrence]

When system says "enter your extension", if they're calling from their own extension, they can just press # key.

 

[IPOLackey]

If you remove the U from the *17 shortcode it will stop doing Anon Login and won't prompt for Ext and PW if the Source Number is correct.

 

[AACon]

Don't change the voicemail type, ip office mode is for simple people.

Just tell them to hit # like mforrence said.

-Austin
ACE: Implement IP Office

 

[intrigrant]

IP Office mode is what they call "User friendly", but in a way I agree using Intuity Mode, it is more secure.
I just advised that as it is the easiest way to get what you want.
Beside that, Europeans hate voicemail, they want a real person at the phone so we hardy use it at all.
99% of the sold VM Pro installations use it only as a "Deluxe" answering machine or for a single menu, total waste of money but good for my salary.

BTW, you can extend the *17 shortcode like this:
SC = *17
TN = ?UD#
Action = VoicemailCollect

If they need to access the VM from a different location then create a new schortcode for it.

 

[tlpeter]

We use it a lot but not for voicemail but for advanced call routing.


BAZINGA!

I'm not insane, my mother had me tested!

 

[AACon]

I have a few customers on this side of the pond that indeed hate voicemail as well. We've had to setup their forward/no-answer to the receptionist, who then just writes down messages and emails people. I just don't get it.

-Austin
ACE: Implement IP Office

 

[intrigrant]

I hate Voicemail as well, I never listen to it, delete new messages unread and always deny I received them.

 

[tlpeter]

Over here it is more common that somebody makes the appointments for you instead of letting the caller leave a voicemail message.
Or the question could be answered by somebody else.
That is where a good ticket system works very well.


BAZINGA!

I'm not insane, my mother had me tested!

 

[AACon]

I figure if it's important, it'll be in writing.

-Austin
ACE: Implement IP Office

 

[tlpeter]

Normally yes
Us Europeans are just not very happy with voicemail and personally i hate it.
I only leave a message when it is really important and then people mostly call back.


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

I don't

 

[tlpeter]

But you answer the phone most of the time or call back anyway


BAZINGA!

I'm not insane, my mother had me tested!

 

[Ekster]

In VM Pro client go to "default start points" > "collect" and add a "get mail" action with specific tab set to "callers mailbox"

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