16XX Phone rebooting with "Resetting on URQ" display message problem in IPO9.1.7

[iramipo]

Hi ,

Facing an issue with all 16XX phones in the system IPO 9.1.7 as they are rebooting frequently with the "Resetting on URQ" display message.

below is the message from monitor..
H323Evt: GK: Unregister endpoint lab1_579f728d294961ef for extension 9502 reason 3 urq_reason 3
CMExtnEvt: User1:9502 ExtnFault now 1
CMExtnTx: v=9502, p1=8002
CMReleaseComp
Line: type=IPLine 250 Call: lid=253 id=3648 in=1
Cause=16, Normal call clearing
H323Evt: GK: Send URQ
RasTx: v=Src=10.17.61.10:1719, Dst=10.17.80.54:49300 peb=0
RasMessage = unregistrationRequest

H323Evt: v=0 stacknum=250 State, new=NullState, old=Active id=3648
RasRx: v=IFace=LAN1, Src=10.17.80.54:49300, Dst=10.17.61.10:1719 peb=0
RasMessage = unregistrationConfirm

What would be the issue?

 

[amriddle01]

Usually a crap network/cheap infrastructure causing keepalives to timeout etc

 

[iramipo]

Hi amriddle01,

Actually the LAN is with Cisco 45XX PoE switch. Not sure what configuration is at the switch.

Any cisco experts please revert on the same..

 

[amriddle01]

There is more too it than a single switch I imagine, given the addresses involved....

Src=10.17.80.54:49300, Dst=10.17.61.10:1719

Either way you will not be able to resolve this with any system programming, it's a network issue 100%.
If you don't know the network and/or can't/don't know how to configure one then you'll need to get an IT or network guy on the case

 

[janni78]

How many phones do you have and which firmware are they on?

"Trying is the first step to failure..." - Homer

 

[iramipo]

hi janni78,

100+ phones are there.. and they have 1_350B FW.

 

[janni78]

At least it shouldn't be the duplicate MAC issue.

As said it most likely a network issue. Are all switch ports set to auto? What's the power capacity of the switch?

"Trying is the first step to failure..." - Homer

 

[kwing112000]

We ran into a similar issue on either 8.0 or 8.1. at a certain number of phones when a new phone tried to register it would knock a bunch of already registered phones off the system. it was a bug in the IPO and only impacted 16xx phones.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[critchey]

I had a customer with this similar issue a few months back with a Cisco switch. It ended up being a specific setting in the switch, I believe related to automatic power but I can't remember the exact setting. It is, as stated by everyone else, a network/switch issue.