1692 IP Conference phone won't boot

[Nick44]

Hi,
This is on a CM 6.2.
IP Conference phone firmware load 1.4.3
Phone goes through startup routine and then sticks at "Running... App=1692_014000.bin"

They did work, but following a local power failure now stick at this.

Any ideas please?

Speak softly and carry a big switch

 

[wpetilli]

Those polycoms have been a problem for us too. I have a way we get around the boot issue.. let me dig it up and get back to you.

 

[Nick44]

Thanks

Speak softly and carry a big switch

 

[McVoIPin]

I have the same issue with the Avaya 1692 IP conference phones. Upon bootup, the 3 lights just stay lit solid with no screen indications. They say it's realted to firmware in which I agree, but how can you load new firmware when the phone is in this state? There has to be a procedure somewhere. I've read everything from power cycling the phone to holding down the mute button upon power up. Anyone else have any luck?

 

[wpetilli]

Try booting them off one of the power supplies, and off your network. Sometimes doing that and then connecting them back to the network switch fixes it.