1616 phone BM32 doesnt work after a system reboot.

[fyrman]

saw a previous thread, saw no answer though. Whats the fix....

ip 500v2
ver 6.1
8- 1616 sets 5 with bm32
firmware is what comes with 6.1 and 7.0.
1616 phone BM32 doesnt work after a system reboot.


thanks

ron

 

[AACon]

unplug the module and plug it back in?

-Austin
ACE: Implement IP Office

 

[DennyHeack]

If you're using PoE try a separate 16xx power adapter.

 

[amriddle01]

There is no permenant fix, Avaya have not resolved this for the last few releases...why... as it doesn't show in monitor traces so they dismiss it out of hand.

As mentioned pulling the connector out the back and re-connecting will fix until the next reboot. I believe there is a firmware out for the CM/Aura which fixes similar issues but not this specific one however that firmware is not supported on IP Office though you could try it

http://www.ipoffice.tel

 

[amriddle01]

Here are the links to the TB and firmware:

http://support.avaya.com/css/P8/documents/100149981

ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/1600/101411/16xx-IPT-H323-R1_3_1-093011.zip

http://www.ipoffice.tel

 

[fyrman]

THANKS ALL FOR REPLYING.

I am leary to apply the 1.3013 firmware for the cm/aura to the ip office as it does state that it is not for it. has anyone else tried it? ct support advises not to try...

thanks to all.

ron k.