1150E Password Undefined

[JCO08]

I am triying to log in an agents to IP Phones 1150E, they are acquired by Symposium but logout.I got the followig message when i try to log into the phone:

password undefined

I am reading some NTP but i dont get an answer,

Someone help me please.

I dont have a good english grammar..but i try to do my best..

 

[SSJVirus007]

In symposium client when you build the set..did you define a login for this person?

 

[JCO08]

yes , i do. I found the answer, The phone must be MSB and then you press in-calls. Thanks.
But now my co worker and me reinstall the symposium but we can acquired the phonesets, it send us the following message: Invalid TN

 

[sandyml]

How have you defined the TN in the Symposium? For example, the format 20-0-0-1 would work, but not 20-0-00-01.

 

[JCO08]

thank you very much, it works! i was typing 244-00-13-05 but i must type 244-0-13-5 and this one works.

 

[sandyml]