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telklass

telklass

IS-IT--Management
Aug 8, 2015
337
US
Hello Guys,

Whitin the call center infrastructure of Avaya Aura Contact Center, a lot ip phone are in use, 1230 - 2004 - 1150 -1140, but i've just been contacted for an issue , the agents tell me they cannot make a count for the total of time spending with a customer on a call , i went to a test and this happen for all of ip phone type 1140 , i make search and cannot find out what is the root cause and how to make it happen ,i found nothing.

Please post any suggestion on how to fix this for those who already experienced such an issue .


Look forward to your reply.


Thanks !
 
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Yes, They are ! Agent can log in successfull.


Thanks !
 
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Could this be a bug in the IP firmware for these phones?. What level of firmware are they currently using as the latest that Avaya have released is 0625C96.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
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Hi, a little bit confuse... Is on the PBX side (CS1K) i need to check this or else ?

Thanks !
 
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As these are IP phones, then you need to refer to your signalling Server configuration to find out the current firmware installed for the 1140 phones.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
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Hello,

I can see the firmware level of the phone is 0625C8Q.


Thanks !
 
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Ok, that sounds great i found this as a solution,

I wonder is there is also a feature that should be added on CLS, (CS1k)for all the 11XX series type, that could also do the job.

Please let me know your thought.


Thanks !
 
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Do you have a great link in which i could find the latest release software ?

Thanks !
 
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the agents tell me they cannot make a count for the total of time spending with a customer on a call"

It's not clear what you mean but maybe its simply that the Call Timer option is not enabled on the phones.
Try pressing the Services key, Telephone Options, Call Timer.

Or is it some Real-Time or Historical report you are having trouble with?
 
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Yes i found them all...

Try pressing the Services key, Telephone Options, Call Timer. This could be an option i ll try this .

Thanks !
 
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Hi Guys,
Got it solved !
On the deskphone ,Services key, Telephone Options, Call Timer.
Then it's Ok.

Thanks !
 
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