1140e - Assigning features to lower soft keys.

[adminkirk]

Hi everyone,

What a great community! I'm glad to have discovered it.

We currently have a Nortel BCM 400 and 1140e phones. Right now on the lcd, I see the features on the left hand side and right hand side that I have configured in the element manager. At the bottom of the screen, there are 4 softkeys. Only the left most does says anything, and it just says "Feature."

For the life of me, I can not figure out how to assign features to these softkeys. I would like it so while the phone is not in use, a user could push one of the buttons to forward, another to look at their call log, and another for redial.

Any help is greatly appreciated!

 

[CTCINY]

Sorry cant program the softkeys, thats why there softkeys, because whats on them can change. You can however program over the copy, services, quit and message buttons.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[snowman50]

No you cant change these buttons,
As you have probably gathered they are soft keys that change frequenty depending what function you are doing.
EG. transfering a call the keys become "cancel,retry ,ok"

Hope this clears it up for you

 

[adminkirk]

Thanks for the replies.

Our sister company just demoed their 1140e's for me.

When a phone isn't being used, displayed on those softkeys were "Forward," "Callers," and "Redial."

When the phone was in use, these changed to "Confm," "Trans," and "Park."

Any ideas on how they did that?

 

[snowman50]

Do they show that when connected to a BCM

They might have been on a SRG connected to a cs1000
possibly given back that info

 

[adminkirk]

I think they do have a cs1000. This is why they have that type of phone layout? With my BCM I'm just stuck with the "Feature" softkey?

 

[CTCINY]

Yes just the feature key.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[gm85]

I agree with you adminkirk

That's something that's slightly bugged me about the BCM and I wished it had the feature like it does with the CS1000.

I wish it made use of those soft keys on both the IP and Digital Sets. While on a call, it does display "TRANSFR", but why can't it also display "PARK" and "CONF"?

It should also be able to display something like "C.FWD", "DND", etc while not on a call.

I know it's trying to keep in line with the digital sets (which have 3 soft keys), but still they could easily introduce this feature for both the IP and digital sets (as the IP sets technically only have 3 soft keys too, as the 4th is used as the "feature" button).

I wonder if there are any Nortel engineers who browse these forums?

 

[SupportDude]

What you see on the soft keys is not only based on the state of the set, but the firmware loaded on the set.

Anybody can make suggestions to Nortel on what you would like to see in future releases by dropping a note in their Enterprise suggestion box.

http://www38.nortelnetworks.com/nn/ccm/

-SD-

http://www.mysupportguy.net