11.0 Analog Extensions transfer outside 2

[rcc1000]

Hello all,

Just did an install for a courthouse & they have a Sheriff/911 department.

On the 911 equipment they need two analog extensions that they do recorded incoming/outgoing calls.

Most of the time on incoming calls they will either need to conference to another outside number and/or transfer to an outside number.

Currently I'm having them do the conference *47 code, but when they hang-up all callers get disconnected.
So for an external transfer I have them transfer to a digital phone from the 911 equipment, then the transfer softkey to the other outside number.
Then they can hang-up after all party's are connected & the two outside stay connected.

The existing equipment was a Mitel & previously they could just do hookflash, dial second party, hookflash & either stay on the line or hang-up & the outside party's would stay connected.

Is there a transfer short code they can use for the analog Exts?
If not any ideas that would make it easier for them?

Currently they are using a T-1 for trunks, eventually going to a PRI.

Thanks to all replies

 

[Westi]

there is an option in the system to disconnect ad-hoc sessions

System - Telephony - Telephony - "Drop external only impromptu conference"

uncheck it and you are good to go

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

 

[rcc1000]

Thanks Westi,

Learn more & more everyday.

Have a good weekend