#104 on an operational unit 1

[shartline]

Looks like I managed to blow out a good deal of provisioning while attempting to document settings. Not until every phone in the office started ringing did I realize I may have pushed too many buttons and after some investigating found the dreaded #104 warning note. After resetting lines and rings on every phone all looks ok except for a few small problems. Our call taker has 5 incoming lines. If the call is not answered by the 2nd ring the flashing green LED turns solid red and stops ringing. After the 2 rings the caller hears only dead air until the line is answered by the call taker. Finally, after the call hangs up it takes roughly 15 seconds for the call (red LED)to clear. I believe this is an ACS system running v4.1 software. Any assistance is greatly appreciated. Scott

 

[TouchToneTommy]

Go to #125, which is the restore code. Select No. 2, which is the backup that was made on June 1, at 2am. (You do have your system set for auto-backup, right?). Press "enter", and the system will restart from where you were before you made any changes. Now, go back and add the new lines manually to each extension via #301

 

[shartline]

Luckily, our last tech did in fact enable the auto backup feature and we have a backup on the exact date you mentioned! Thanks TTT! I plan on following the directions for the restore and was just wondering if there are any rookie mistakes I am liable to make and what the approximate downtime for the restore might be.

Scott

 

[itpphoneguy]

Hi Scott,
Down time will be less than 30s for the system, a minute or so for the VM depending on release (not long in any case). There is no mistake you can make (#125, select auto & it tells you the backup date)and hit enter. The system will drop all calls in progress.
Just like magic.
-Chris

 

[shartline]

Just like magic indeed! I verified the automatic backup had in fact taken place on 060104 and took the extra precaution of manually backing up my somewhat operational configuration in case something bad happened. System restored as if I had never even walked in the door last night. The very valuable advice is much appreciated.

Scott