10012 Database Error. Contact System Administrator 1

[golduk]

Somebody knows how to resolve this problem?
10012 Database Error. Contact System Administrator

Ocurrs when i try to make an sql query in the CDR Tool.

i tried this, but it didnt work

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080874bd4.shtml

 

[whykap]

Is your ccm version 4.1?
I run into the same thing and the fix above did not fix it. I ended up reinstalling CDR and CAR and it worked after that. Known bug on 4.1 if that is what you are running.

 

[golduk]

Thanks......It is version5.0

ok, do you have the procedure to re install it?

 

[pndscm]

I have been told that there is a bug CSCsq01364 in UCM 5 and CDR. Search for the bug and I believe there is a procedure to work around it. I haven't looked yet. I have the same problem and intend to work on it next week. Let me know if the procedure works.

 

[golduk]

i listen something about a patch.
I hope works( almost 1gb )

 

[pndscm]

The proceedure I was given didn't work. The commands weren't recognized by the server. Did you apply your patch? If so, what was the file name?

 

[golduk]

Hi
The cdr was working fine, but we had an electrical problem and the call manager turn off, and a few days later i noted that we cant use some options in the CDR Tool.

I think that the only way is to reinstall the cdr.

But do you have any eletrical problem?

 

[pndscm]

Yes we had some. I think we had some issues with this before that though. During the last week we lost our hard drives so we reinstalled CCM from scratch and then restored the database. I haven't had a chance to look at CDR since then.