10 Digit DID number not working

[sam4ujust]

Hi Friends,

I have a issues here.

I have a 10 Digit DID no - 925-344-3456

7 - digit internal dialing is working and the call is getting forwarded to remote cov path as directed.

10 - digit DID - when i try to dial the no its not working. i am getting busy tone and the call is getting dropped.

Could you please suggest me what could be going wrong with this.

Regards,
Sam

 

[gabber4858]

Sam,

Log in to the emulator (Under Advanced) and use command "list trace station XXXXXXX" for your extension "XXXXXX" dial the number and see where the error is, or post the results. You should see a denial event that will indicate what is wrong.

 

[AvayaTier3]

Did the phone receive DID calls before you forwarded it off-net?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
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