Customer has a need to dial 7 digit local calls as well as 10 digit calls. Need a way to insert a 1 when customer dials 10 digits. Customer is using Lync plugin and has the ability to dial from contacts in outlook. all numbers are 10 digit. In Hawaii we have a unique dialing plan the area code for the entire state is 808 but interisland dialing is considered long distance which requires the caller to dial 1+808+7 digits.
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10 digit dialing add 1 before outpulsing to telco 1
- Thread starter Hawaii5O
- Start date
OldTimingMan
Vendor
Sounds like a job for ARS digit modification.
Without system type I can't be very specific but I will assume Mitel just because.
What I am hearing:
You can dial 7 digits without 808 for local island
You can dial 808+7 digits for local island
You must dial 1+808+7 digits for inter-island
These are the minimum routes you need on your system assuming you need some phones with restricted dialing
1 - Local Call Route (either 7 digit or 808)
2 - Long Distance Call Route (1 + 808)
3 - Long Distance Call Route (808 without the 1)
Here's the fun part you will need to define all of the 808 codes that you want to add the 1 (unless by some miracle the Telco will allow 1+ for local)
Here is a good resource for determining where the office codes are located
**********************************************
What's most important is that you realise ... There is no spoon.
What I am hearing:
You can dial 7 digits without 808 for local island
You can dial 808+7 digits for local island
You must dial 1+808+7 digits for inter-island
These are the minimum routes you need on your system assuming you need some phones with restricted dialing
1 - Local Call Route (either 7 digit or 808)
2 - Long Distance Call Route (1 + 808)
3 - Long Distance Call Route (808 without the 1)
Here's the fun part you will need to define all of the 808 codes that you want to add the 1 (unless by some miracle the Telco will allow 1+ for local)
Here is a good resource for determining where the office codes are located
**********************************************
What's most important is that you realise ... There is no spoon.
Re:==>Why not create two leading digits: 8 for local and 9 for long distance in ARS?
If it was that easy, why not just require the users to dial correctly with the 1 or not.
**********************************************
What's most important is that you realise ... There is no spoon.
If it was that easy, why not just require the users to dial correctly with the 1 or not.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #7
Thanks for the recommendations. This scenario actually came about because the users were so used to dialing 10 digits on their cell phone or using their contacts to place calls. when they tried to do it on the Mitel PBX they would get an error from telco "you must dial a 1 + your area code to complete this call" Telco is actually letting my Local 1+808 calls pass as a local call for on island calls and not treating it as long distance. I know this because they also have forced account codes from telco for Long distance calling. A 1+808 call to another island office code will prompt the caller with the telco Account code tone.
I ended up creating a new route for Digit dialed
Digits dialed digits to follow Route
9808 7 10
Digit MOD absorb insert digits
10 1 1
I designed it so it only works for 808 area code.
I ended up creating a new route for Digit dialed
Digits dialed digits to follow Route
9808 7 10
Digit MOD absorb insert digits
10 1 1
I designed it so it only works for 808 area code.
You got lucky. PSTN lines rarely allow that much latitude with dialing.
This will play havok with any phones that should be denied LD calling though. All phones are now allowed LD calling in the 808 code.
**********************************************
What's most important is that you realise ... There is no spoon.
This will play havok with any phones that should be denied LD calling though. All phones are now allowed LD calling in the 808 code.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #9
new problem. If a user dials just 10 digits with out the leading 9, can I insert it for them using the digit mod table. Here is scenario- Micollab Mobile softphone user dials from local contact. The client does not give option to modify the dial string before placing the call. So the call fails
- Thread starter
- #11
that's already programmed. I'm using the Micollab Client 7.0. When I make a call from call history a window pops up asking me if the number is correct or if I want to Modify. If I manually add the 9 at that point then the call goes out but if I don't the call fails.
ok, I would have thought that would have worked but I guess not
Can I assume we only need this to work for 808 calls?
You will need to duplicate the existing route for 9+808 calls so that you can assign a different Mod Digit table
The Mod Digit table would then have Absorb 0 digits, insert digit 1
The dialed digits would be 808+7 pointed at the new route
**********************************************
What's most important is that you realise ... There is no spoon.
Can I assume we only need this to work for 808 calls?
You will need to duplicate the existing route for 9+808 calls so that you can assign a different Mod Digit table
The Mod Digit table would then have Absorb 0 digits, insert digit 1
The dialed digits would be 808+7 pointed at the new route
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #13
Actually it's a setting in the Micollab Server PBX Node settings. There is a same field that has to be populated for Outgoing External Call Prefix. By default it is blank. This tells the Micollab Client to insert a 9 when dialing from call history or from local contacts. Basically anytime Micollab Client dials anything more than 4 digits it will insert a 9 for the user. At least that's how I think it works. I will be implementing tonight.
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1
- #15
FYI in case you didn't know as its not well advertised
when dialling from Micollab you can prefix a number with - to bypass that rule
eg -#2# to check Night status ( if #2# is feature access code)
the - stops the automatic addition of the access code - handy for adding codes to launchpad
If I never did anything I'd never done before , I'd never do anything.....
when dialling from Micollab you can prefix a number with - to bypass that rule
eg -#2# to check Night status ( if #2# is feature access code)
the - stops the automatic addition of the access code - handy for adding codes to launchpad
If I never did anything I'd never done before , I'd never do anything.....
- Status
