1 x SV9100, 2 x Hotels, Dialling '0' for Reception

[bigdave1980]

Hello everyone,

I think I already know the answer to this question but I need to ask it anyway just incase I've overlooked something simple.

2 hotels in one building, each with their own reception desk, all served by one single SV9100 system (CP20). Phones in the guest bedrooms of each hotel are set up with a "Reception" button which is pre-programmed to call the reception of the relevant hotel brand. That's all working great.

But the hotel owner says guests at both hotels are ignoring the "Reception" button and naturally pressing '0' to reach reception (because everyone knows that if you're in a hotel room and you need reception you dial 0), which of course means that guests in hotel 2 are incorrectly reaching the reception desk for hotel 1.

I should clarify that '0' is not set as operator on this SV9100, instead '0' is the pilot number for a department group containing the reception extensions at one of the hotels.

I can't think of any way to achieve it, but does anybody know of any way to program the SV9100 so if extension A dials '0' it routes to one place and if extension B dials '0' it routes somewhere else?

Any suggestions would be appreciated, please.

Thanks,

Dave

 

[OzzieGeorge]

Ok so I have never tried this but it should work however others may have to flesh out the solution as there are a few things in this that I have never had to do. Also there may be a much easier way to do it and I have made some assumptions so don't take this as gospel. First problem is how to get the call to somewhere you can handle it. My idea is to set 0 up as the pilot of a department group then set up as many virtual loopbacks as you think you will need to handle the traffic, put the virtual loopback extensions in the department group. So now when you dial zero you will receive a call on the loopback line. Now this is where my assumption kicks in, if i am right you should now be able to route that incoming call based on caller ID (I'm assuming a loopback has a CLID) and send it to the appropriate extension.

 

[erniejoey]

Do you have any SLT's available. If so put the SLT extensions in 20-37. Set what extensions are going to use which operator in 20-35. Program call coverage keys on the phone's of the associated operator's. If you want to create virtual's, you could CF/ALL the SLT's to the virtual's and then put the virtual's on the phones.

 

[cayres1003]

I agree with erniejoey. We are using a single 9100 for two different car dealerships. It was owned by the same owner but they sold half of it to another dealership. So we use 20-37 to set the operators per group and then 20-35 to assign the exts to a group. Works great when they press 0.

 

[OzzieGeorge]

I guessed there would be an easier way to do it but having come from the 9300 and 9500 world, I am still getting used to these systems. I miss being able to set up tenants.

 

[bigdave1980]

Thanks erniejoey and cayres1003,

I had been considering using 20-37, operator groups etc, but I ran into difficulties because 0 is currently set as the pilot number for a department group. I'd need to ditch that programming and set 0 as operator, that should be fairly easy to do, but there are other things within the system config which will need to change in order to accommodate that (certain things are set up to route calls to 0, eg parts of their auto-attendant/IVR for incoming calls will point at 0). It's achievable but it'll require some thought before I start making changes.

 

[bigdave1980]

OzzieGeorge, I've had a little exposure to the 8500 in the past but I didn't have any formal training on it and I really struggled to do much with it. In very early 2020 I went over to Holland to do the basic setup course for the 9500, it was very intensive and unfortunately owing to the Coronavirus pandemic which came along very shortly afterwards I haven't looked at it since, which means I've probably forgotten a great deal of what I'd learned.

 

[OzzieGeorge]

I come from the days of the IMG and MMG, the forerunners of the 9500, did adds moves and changes but never installed one. Now the 8300 (I come from as far back as the 10 series where the change controller was suitcase sized then SDS and so on)is more to my taste. You will see that I wrote most of the FAQs here for these.