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Thanks for all the help guys. I got it working like a champ.

You're so cool cwc3. Punk ass!!

I have a KX-TDA50 with a TVA50 that when calls come in, the custom service menue answers immediatley. How do you make it ring a few times before the custom service menue picks up?

When someone calls our help desk 800 number, all they get is a fast busy. Can anyone help? They can call out fine.

I got it working. It is F0033 for the monitoring key. Thanks for the help!

I added the key, but it doesn't do anything.

We have Call Center Worx.

Command 7600 and 7601 did the trick. I'm new to this system and I'm learning every day. Thanks for the help.

DID. It's only when someone tries to call her direct number.

Pretty much the same question as thread937-1029185 but with a different system. 2000IPS

How do I make the supervisor of an ACD group able to listen to the calls coming in? I have a 2000IPS.

I have a phone that is not getting calls from the outside. When someone tries to call her from outside the company, it goes to one of our 800 numbers. Internal calls work fine. How do I fix it? We have a 2000IPS.

Thanks for the help Gary. I wasn't set up as a system manager, but I am now.

Yes it is.

I have the same question as in thread937-951183. I just inherited an NEC system and I need to know the how to's to make changes in voicemail like setting up new users and changing the passwords so people can retrieve their voicemails. I want to learn both ways through the phone and the terminal...

The problem is internal. It is a Meridian Option 81C release 25.

When anyone in the company wants to conference a call, it connects but there is a fast busy in the background. everyone on the conference call can hear it. Any suggestions??