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So that means I should be able to go directly from 2.1.27 to the latest 3.0.59 build? I was hoping that was the case because I really wasn't looking forward to having to do multiple upgrades to get our IP Office 412 up to the latest build. Thanks.

Can I upgrade our IP Office 412 Admin Suite directly from 2.1.27 to 3.0.59 or is there an intermediate build that I need to upgrade to first? The Avaya documentation sounds like if you are at 2.1.xx you should be able to upgrade directly to the latest 3.0 build.

Is there any possible way to get 44XX phones to refresh their time from the IP Office other then rebooting or unplugging the phone? I've noticed a number of our 44XX phones are not time-synced with the correct time (i.e. many of them are about 5 minutes fast). This is important for us because...

Thanks for the input. Yeah I meant 2.1(27). I think JeSTeROCK is probably right. I've contacted the company hosting the IVR and we are going to conduct a few tests. I'm hoping they will agree to not transfer the calls back through their IVR but instead transfer them directly to our call...

We have an IP Office 412 v 4.1(27) and are experiencing volume-related issues on calls that are transfered to our system through another company's IVR. Here is the scenario: 1) Caller calls program toll-free # and chooses incorrect call tree option (2 instead of 1). 2) Agent for option 2...

Does anyone have a version of the Lost Calls by ICLID report that will allow you to filter by DID #? This report is exactly what I need, but since we have many DIDs the report is somewhat unmanageable when running it over an extended timeframe.

Some of our call center agents that are members of multiple groups use PhoneManager Pro to "log in" and "log out" of specific groups. I swear this was working at one point for us, but all of a sudden it stopped working for one of our agents. If she goes into PhoneManager Pro Agent Mode...

Is call manager build 2.1.34 part of IP Office 3.0?

What in the ISDN specification caused Avaya to diliberatly block this feature? Is it a security related issue?

I spoke to my telco rep about my problem and he emailed me with info regarding the following ISDN service: 2BCT - 2 B-Channel Transfer (aka TBCT, Call Transfer Disconnect) Allows the ISDN PRI to connect two calls, transfer the call together and then release the parties from the ISDN PRI. Calls...

Is it possible in IP Office 2.1(27) to transfer 2 outgoing calls together? The only way we have been able to accomplish this is by "conferencing" the calls together and placing the call on hold. This is not ideal since it then ties up 1 of the agents 3 call appearance buttons. It is also a...

I have a hunt group called Paging with approx. 25 users. All 25 users have either 4412 or 4406 phones. When someone uses the paging shortcode to page to the 4412/4406 speaker phones the volume on the speaker phones for the page is very low. I've tried increasing the volume on the phone...