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  1. robdbit

    Remote listening problem

    Have you checked the COR for the barrier code on the remote accees screen to be sure it can dial the agent COR (page 3 of the COR form)?
  2. robdbit

    LSP Programming Checklist?

    I would also recommend adding at least one trunk group that's local to the new LSP. Otherwise, there'll be no calls incoming/outgoing if the LSP goes to standalone mode.
  3. robdbit

    Bridged Appearances

    Melben, Try putting an Inspect button on the set. She should be able to get the display by pressing it when as call comes in. This issue is resolved in CM 3.0; A field is on page 16 of the "system-parameters features" form called "Display Information with Bridged No Ring Call". It's a y/n...
  4. robdbit

    Personalized ringing on bridged appearance

    Hello All. Does anyone know how to make a bridged appearance have a different ring pattern from the main number of the phone on which it resides? Thanks in advance!
  5. robdbit

    Call routing- call doesn't return to vector if no answer

    You're right. I missed the vector field. Given that scenario, I don't think you can route calls back to the vector after 'x' rings.
  6. robdbit

    Call routing- call doesn't return to vector if no answer

    What type of hunt group are you setting up? When you type "add hunt next" in the switch, the default is "ucd-mia". That means it's uniform call distrubition - not ACD. You should see the field "Cover Path" on the right hand side of page 1. It should look like this: add hunt-group...
  7. robdbit

    Call routing- call doesn't return to vector if no answer

    Try setting a coverage path back to the the VDN. This can be done by creating a cover path; just specify, for example, "v51213" for cover point 1 (assuming the extension for the VDN is 51213). You'll also need to verify the "number of rings" parameter is set correctly. Next, input the newly...

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