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This may seem too simple but I've had customers call about the same problem and their handsets or handset cords were bad. When you say no voice,..did you try using the mic and speaker phone as well? If neither is working it could just be a bad phone. There are I/C's that control audio.

Could anyone tell me if the (old style) V2 TDM bus terminators will work on the G650 Media Gateways? The Avaya doc.'s just say AHF110, however when I search for a TDM bus term. for the G650 the S1V3 always comes up. It seems that Avaya would have been more specific if it mattered but maybe they...

I've tried 6416D+, 6424D+ and 8434D+.

I've connected a Polycom 2490 to a Definity system (CM). I'm using the site admin. and tried to get caller id to come up on a 2490. I've connected 2 other phones (2410 and 6416D+) and got caller id with no problem but can't get CI on the 2490. I've duplicated the working stations and even put...

Well I searched the patches that you had listed, Firebird but I couldn't find any that apply to this situation. I checked the Avaya web-site as well and no luck there either. In the mean-time I turned the UTFP off and the phones booted fine. They'll take the download through my TFTP-server but...

Thanks for the quick responses! Well,I thought of the patches but these are very old phones ..s/w version 0624C1A and 7 out of 60 phones have actually upgraded ok to 0624C4D. I know that's pretty old also but most of the phones that we buy are used so it hasn't caused any problems in the past...

I've been testing these phones for about a year and have never had this problem before. Running a BCM50 R3.0. When I plug in the 1120E and set the parameters, the phone goes thru the normal sequence 'til it gets to the firmware download. When the download is just about finished, the phone locks...

I've found the best way to add a fiber module to an MICS..(assuming a fiber expansion card is already installed) is to 1st go to maintenance and disable the port that the fiber module will be plugged into. You can then add the module (fiber and amphenol cables 1st) then the power and then go...

Sorry about that! Working with both systems! Thanks Reusser!

Sorry about that! Working with both systems! Thanks Reusser!

I've got a cust. running a G3 Definity with TN2404 proc. TN799C and a TN2302AP HV3 F/W 29. He tried to add 2 different TN2302AP's HV3 F/W 55's and they reset his system every few minutes. I've tested them on my switch with no problems. Could there be a compatibility issue with the CLAN? I can't...

I've got a cust. running a G3 Definity with TN2404 proc. TN799C and a TN2302AP HV3 F/W 29. He tried to add 2 different TN2302AP's HV3 F/W 55's and they reset his system every few minutes. I've tested them on my switch with no problems. Could there be a compatibility issue with the CLAN? I can't...

There's no ccr tree.Just the AA.

Thanks Deweyhumbolt..I tried the suggestion but it still drops the caller.TT gate is off. AA is set to not available. Is there another field I may be overlooking?

I have a cust. that wants to set up his callpilot so that if a 9 is pressed after the main greeting (for the alternate language)and then the caller doesn't press any digits after that, he gets dropped into the general m/b. This will work with the primary language but I can't see how it would...

Thanks MagnaRGP, the ld 32..enls worked great!

Thanks for the info. I was hoping for something I could change in the cust. database. I guess we'll have to get a computer set up just for that switch. If I'm not here the other tech's can't test on the disabled ports.

We have an opt11c test switch set up with only a few phones. When the system is initialized in the morning, the only active ports are the ones with phones attached. I have to do an LD 11 and easy chg every time to activate the ports. I'm thinking there's some command that can be changed in the...

When working with a callpilot on an mics or cics if you get the message "You have entered an invalid extension", try replacing your trunk card. The new style ls/ds and especially new ci cart. are extremely static sensative. This is just one of the many problems I've encountered with these cards.

Thanks for the tips. He wants to run Intuity Audix rel.4. I'll probably suggest an upgrade on the Definity system. Thanks again!