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Hello, can someone please tell me if it would be possible to invoke "Call listen" using VMPro. I have a customer running a call center, and they would like to monitor calls from an external location. thank you in advance for all the assistance

That is correct. The problem applies to Agents who are setup with HotDesking. What is interesting, I am able to monitor these agents if I program one of the monitoring phone buttons to monitor a specefic agent. This will not work since there are more than 30 agents (not enough buttons). please...

Help please. I just upgraded to 4.0 and call Listen stopped working. I get "Number Busy" on the phone display. the text below appears in Monitor. I had tried everything with NO luck. any help you can provide is greatly appreciated. CMInformation Line: type=DigitalExtn 2 Call...

all, would it possible to re-direct a call to a specefic voice mail box if the attendant does not answer the phone in 3 number of rings? the attendant has call forword on no answer set to re-direct to his voice mail after 4 rings.

is it possible to display user name, extension, and time of day at the same time on a 4412D+ telephones using IP412 3.0? where would you control what gets displayed on the phone's LCD? Thank you for all the help

Is it possible to force all outgoing calls on a specefic channel on a PRI connected to IP412? my provider has split caller ID between 2 different channel pools, and I need to have a way where I can direct certain users to these channles only so they can send out appropriate caller ID information...

I am running VMPRO\412 3.0 and exchange 2003 all running on the same server with no issues. as for Windows 2003 crashing, can you provide more information on what you mean system craching. is it a blue screen with bunch on numbers? or, do you get a counter telling you system is about to shut...

Hello Everyone, I have a client who just purchased a dialer syatem that would like to integrate with their existing phone system (412 3.0). The Dialer system has 2 PRI cards and can handle incoming and outgoing calls by itslef, but the client would like to leverage existing avaya system to...

Hello Gurus of Avaya, I have the following situation that I need help in resolving. All assitance and guideness is greatly appricated. I have an IP412 running 3.0 with 2 dual port T1\PRI modules. currently I am only using one port so I still have 3 ports that are not being used. I am trying to...

Thank you for the response. greatly appreciated. how about the name that appears on the caller ID? can you do something similar?

all, I have a 412 (3.0) with 3 seperate incoming PRI lines all from the same provider. is there a way to control the outgoing caller ID displayed on recieving end? currently all lines display the same caller ID information. The phone system is shared between different groups in the same office...

all, I have a 412 running 3.0. would someone please tell me how I can control the text displayed on 4412D+ phones. for example, i would like to show number of missed calls, time of day,number of messgaes, user name...etc appreciate all the help you can provide

all, I have a 412 running 3.0. would someone please tell me how I can control the text displayed on 4412D+ phones. for example, i would like to show number of missed calls, time of day,number of messgaes, user name...etc.