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thanks for quick answer Bernie/BIS, Initital configuration is E1, and only change is upgrade PBX to CM2.2; before this, same vectoring worked fine, (so we assume that network is able to accept busy after ringing). I'll try that BIS suggests in place of busy.

Anybody has same problem? After upgrading to cm2.2, customers calling are unable to ear busy tone after ringing. Acording to our business roles, depending on agent availabilty we decide disconnect customer, before answer the call, with a simple vector treatment : 01 wait 2 seconds earing...

Hi Tony, Our objective is, once contacted (through a Concerto predictive outbund campaign) play a recorded message requesting a dtmf response from customer, asking if he wish to talk with agent or not. If anwser is yes(dtmf answer=1), Concerto sends that call to an available agent for campaign...

Hello all, I'm trying to find out the way to play a voice recorded message to customer once contacted and before deliver to agent using a Concerto system. Know anyone if such functionality is available in Concerto system ? If not, do you have any other brand/model of dialer with this feature ...

Thanks vptl for your help, (even though my 'lsof' rejects '-y' option, output info is enough in any case). regards,

Thanks for info KenCunningham, I'll check script mentioned. Really, I'm searching for a tool similar to 'netstat' but including processID even if socket is in time-wait state. Through 'lsof' command, I'm able to identify processID per port, but only for state 'established'. regards

Can anyone tell me a way to identify which processID is using a specific port in Solaris 5.8? Thanks in Advance.

fidde, Thanks for quick answer!, we'll suggest pbx provider check such parameter,( ...we're new in MD110 world). Bst Regards,

Hi, We're implementing Genesys ERS 7.0 on a MD110 PBX and found that only one (concurrent) call keeps in CTI group while router decides appropiate ODN (ie: no available agents). Meantime other calls arriving such CTI group are tone-busied. Does anyboody know about this issue ? and do you know...