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  1. masonrem

    What is a lost call?

    I have extensions in 100,300,400,500,600,700 and 800's Do I have to create a short code for each one? Can I use ? somehow?
  2. masonrem

    What is a lost call?

    I am having the same problem. The system summary shows about 40% of my incoming presented calls are lost on a daily basis. The system summary shows an Agent Group NO NAME has the bulk of the lost calls. So I started digging into that and found that the incoming calls by Target Group "NO NAME"...

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