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The server name you restore Exchange to must be the same as the original. Also, run an IS/DS consistency check after the restore, but before you restart Exchange. Chris Horvath - True Data Storage Networks Inc. - New York City Premier CA VAR, Arcserve Training Center, StorageTek Dealer...

In order to properly protect MAC files, Arcserve must connect to the NW4.11 server via the Novell TSA. Check the NWAgent log to see if the TSA was properly connected to. The same must hold true when restore is performed. DOn't forget to use the Novell complete name as the login ID for the remote...

The error messages returned to you by Arcserve are the result of actual codes issued by the tape drives. The drive(s) encountered errors and possibly may have internally "hung" due to these errors. When the Arcserve tape engine is restarted, it scans for devices and reconfigures itself...

The SCSI adapter driver is important to keep updated. Arcserve uses it's own driver for the tape device, so you should remove any WIndows tape device driver that happens t load. Check you general server health for the reasons behind slow backup. How does the CPU utilization look during backup...

You said you remounted tapes. Did you use the library front panel controls? Arcserve must maintain control of lthe lib. at all times while it is running. You should use only the Arcserve Device Manager to move tapes from drives or slots. If you must use the lib. panel controls, stop the...

Do you use the Client Agent for Netware on the remote servers? If so, the security you enter must be in the form .cn=user.ou=orgunit.o=org otherwise known as the complete name. Don't forget to apply all the latest patches to the server components AND the Manager components on your workstation...

Emerald, More than likely your problem is hardware related. Perform the usual tests to rule out software ie. scsi driver, maybe rev. back the sp6a as a test. For hardware problems, the best approach is to trap the errors in the Arcserve tape engine debug log. Turn it on in the arcserve server...

Dan, It's very common for windows system drives to fill up with many very small files ie. shortcuts, desktop items, profiles, etc. Backup throughput is often severely reduced when backing up many small files. It is possible that your server c drive drive has filled up with many users...

I have seen this many times in the past. The problem is a relatively simple one to correct. There is a breakdown in the SCSI communications from the application to the library/drives. There are several things that can cause this. 1. Incorrect or outdated driver for the SCSI HBA. Check the...

Glad to help. Thank you for the reply. Chris Horvath - True Data Storage Networks Inc. - New York City Premier CA VAR, Arcserve Training Center, StorageTek Dealer arcserve_pro@yahoo.com

Arcserve has always provided powerful features to display the file systems in an explorer-type interface from many platforms. ie. Netware, UNIX, MAC, NT, etc. To view the contents of a tape, the tape detail records must be resident in the Arcserve database. You can check this by opening the...

If any of your distributed servers are not displaying the same tape configuration as the primary you have a synchronization problem. To prevent this problem, always shutdown all the distributed server tape engines before shutting down the primary server tape engine. After the primary tape...

For ArcserveIT 6.61, there are no recent patches for the Exchange agent. I would also try to uninstall and re-install the Exchange agent after Directory Replication has been enabled. Make sure the DBAGENT mailbox is not hidden (Arcserve does not support a hidden dbagent mailbox) and make sure no...

Make sure that you have patched Arcserve to the current levels. Below is an example of a recent update to the Exchange Agent. If afer following the directions you still experience the problem, gather up all the system info and be prepared to run some test jobs with all debug facilities enabled...

Your configuration is not an unusual one, however there are many components to consider when searching for the cause of system crashes and poor performance. Verify the following before attempting problem resolution. 1. Check all SAN and tape hardware against the CA Certified Device List. It is...

If using Windows, check the Control Panel/SCSI applet to see if the DLT drive has been recognized by the OS. Make sure that the Windows driver for the DLT has not been installed. Arcserve uses its' own device driver for tape drives. Do you see any additional tape devices under Arcserve...

Try deleting the tape.log from the arcserve\log directory. If that doesn't work, tell us which ARcserve services have started and which will not. Chris Horvath - True Data Storage Networks Inc. - New York City Premier CA VAR, Arcserve Training Center, StorageTek Dealer arcserve_pro@yahoo.com

If you are using either of the rotation options, media handling (ie append, etc.) is automatic. Instead of erasing tapes, you can simply move the tape from the Media Pool save set to the scratch set by dragging and dropping the media using the Media Pool Manager. If you set up the retention time...