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  1. Stinley

    Activity Code Report

    Pronei - thanks for the response. Stinley
  2. Stinley

    Activity Code Report

    Hi, Would anyone be able to tell me why I'm receiving some zeros against an agent's name in the 'Activity Occurrences' field of an Activity Code Report? The rest are either 1, 2, or 3. I'm running SECC 4.2. Cheers, Stinley
  3. Stinley

    cannot connect to terminal server on the host machine TM 3.1

    I would suspect that you have a security dongle attached to the USB port of the server hosting OTM - if so, check that the 'donglechecker.exe' process is running on the server. If it isn't, you should be able to find the .exe of the same name and be able to doubleclick this to start the process...
  4. Stinley

    ISDN30 Call Capacity

    Thanks again Scott
  5. Stinley

    ISDN30 Call Capacity

    Thanks Scott. We have an option 11 at another site, so it is possible that calls may route in/out of this if our ISDN30 channels are all full. Thanks again
  6. Stinley

    ISDN30 Call Capacity

    Apologies for the basic nature of these questions... I understand my company has 30 channels coming into the business via an ISDN30 card; does this mean that we can only accept 30 concurrent calls before calls are rejected or the caller receives a busy tone? Does the 31st caller receive a busy...

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