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  1. pshook

    Call Pilot App builder

    I have about 100 apps built in App Builder. Been using this for 25 years. Today I added a new application and it let me do that but it will not allow me to add anything to the application. I also can add anything to any of my applications. I can make changes but can't add any new items. It just...
  2. pshook

    AACC menu choices prompt

    I am having an issue with a voice session. I am playing a menu choices message and option 4 is to replay the option prompt. Here is the section that i can't get working. Anyone have any ideas? OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT Bus_Off_Main COLLECT 1 DIGITS INTO...
  3. pshook

    Windows 10 32-bit install

    Has anyone installed windows 10 32-bit OS on a 64 bit machine? I have tried several time and got it installed 1 time but the keyboard and mouse will not work. Any ideas? I have a program that can only run on a 32 bit OS. I can't do any virtual OS.
  4. pshook

    Cisco PRI status

    I am very new to Cisco routers. I have been working with Avaya/Nortel for 35 years. Working with Cisco past 3 years but I have run across a problem with 911 calls. I have traced the call all the way to the cisco router/PRI. Is there a way to get the status of a channel and that channels...
  5. pshook

    Selective Call Rejection

    I have been using Securelogix over the past 10 years. Its a 3rd party software that stops the callers before they get into the system. It will stop DOS attacks very quickly. It works with PRI, SIP, and analog. Works with Cisco very well.
  6. pshook

    Paging over 8800 series phone sets

    I am new to the cisco world, Been doing Nortel for 35 years. I understand that i can setup a paging zone in CUCM express to page over the telephone sets speakers. Can I do this on a CUCM 11.5 system? Thanks,
  7. pshook

    Cisco Jabber

    I have a long story and wonder if anyone has ever gone thru this. We have 2 Call Managers in our system. 1 CUCM rls 10.5 running a BE6K server is used for phone set communication, Voicemail, and IM. We have a 2nd CUCM rls 11.0 with BE7K servers and TMS video bridge. This unit is running our...
  8. pshook

    AACC and Cisco

    I have recently connected a Cisco CUCM to our Avaua Aura session manager. Everything has worked as advertised until now. I created a new call center with 1165 phone sets. Standard call center with IP phone instead of 3905 sets. We have over 165 agents and 50 call centers but our first with IP...
  9. pshook

    avaya 1165e Reboots

    Come to find out the Cisco Switches were indeed the issue. The automatic power level setting had to be changed to the the max and the issues stopped. Thanks for the help!
  10. pshook

    1165e ACD phones

    I have started using 1165e IP phones for ACD agents. Now they are wanting to do training and need to use a dual handset/headset so a new employee can train. Is anyone doing anything like this? I have used wireless headset and paired two headset to the same unit but its not easy to do. Thanks,
  11. pshook

    avaya 1165e Reboots

    We have just deployed several 1165e phone in a AACC call center. The network gear is cisco 3850 switches that are stacked. We are having random phones just power down and reboot during calls. I have replaced the phones several time and they still do this. Is there something in the cisco switch...
  12. pshook

    Decline feature

    I am new to Cisco Call Manaager. Can I setup a feature to decline a call ringing on my phone and send it to voicemail. I can do this thru jabber but my phone is in conf room and don't have access to PC. Thanks for everyones help.
  13. pshook

    CS1000E & Toshiba CTX 670

    I have a CS1000e and a new office wants to connect their Toshiba ctx670 system our cs1000e network. I am trying to use a simple SIP trunk connection. Has anyone ever tried this and if so any suggestions on how to setup the toshiba. The cs1000e is simple to setup. Is this possible?
  14. pshook

    7 Digit exension on 3rd party sip phones (spectralink 8441)

    I have a large system and we use 7 digit extensions. I can't get the uext datablock programed because the hot u key will only accept 7 digits. UADN+pdn = the hot u dn and I can't get past that prompt. I have worked with the vendor and there seems to be no answer. I am running cs1000m 7.5 with...
  15. pshook

    CCM 7.0

    I have a new pc with windows 7 and now I can't get into the Config menu of CCM 7.0. It loads the window but there is an X where you choose the system. I have gone thru the IE options and they are setup the same as the Win XP system. There is something about Win 7 that is killing this app. I...
  16. pshook

    Wireless Headset with 3905

    Has anyone ever found a wireless headset that worked with a 3905 without having to add a lifter kit to get external alerting. In other words they know the phone is ringing when they are away from their desk. I can get the alerter to work with a wired headset but not a Plantronics CS70 wireless...
  17. pshook

    9640l IP Phone Reset

    Mute CRAFT did not work with the 9640 phones. But I powered the phone down and back up and when it came up it asked to enter the * key for code entres. That is where the craft code worked. Thanks for everyones help.
  18. pshook

    9640l IP Phone Reset

    I have looked through the books to find a way to reset the phone so you can move it to a different extension. I have used the MUTE REST # command but that was useless. This is a IP500 7.0.25 software. Sorry for asking a stupid question but we are new in this and they didn't cover this in the...
  19. pshook

    BCM converter

    Incoming and outgoing calls. Routing. I have a login and will try that Thanks,
  20. pshook

    BCM converter

    I am a BCM/Norstar guy and I have my first IP office. I am pulling my hair out just trying to get a call to complete. Any where on the web that might give me some useful help on getting this thing to work. Its a simple system with 5 phones,3 incoming lines and voicemail.

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