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I have 1 customer service number pointing down 5 PRI circuits. I wanted to add additional DID's to these circuits and then w/ IDC re-route the new numbers. Do I need to rebuild the route as DID route to get IDC to work or can I do something w/ DNIS to point the new numbers to a cdn? Thanks!

Hello, I need to add IDC to an existing TIE route. Listed below is the route. I tried to change the route in LD 16 and did not see the IDC prompt. I'm not sure if it is even possible to add IDC to this type of route. Can someone point me in the right direction? Thanks! Steph REQ PRT...

Thanks for all the info! Stephanie

Hello, Our call center supervisors use wireless headsets w/ the 3905 series phone. The supervisors log into a queue and take forced calls as they walk the floor. They also observe agents w/ the wireless headset. We would like the supervisors to be able to walk the floor and observe "on...

I'm trying to set up a fax buffer for overflow faxes when fax is busy in Call Pilot. I have 1 department fax that needs this set up. Any help would be greatly appreciated. Thanks. Steph

Thanks for all the input! I will give it a try! Stephanie

I have a user that has a 3904 phone that wants to obeserve agents in the call center. This user's DN is on 4 other phones. Currently, MARP is on his phone. I added ACD to this phone, moved his DN to key 1, w/ MARP. Phone works perfect, however, Message Waiting Light does not work anymore...

Hi, I'm surprised, the fact that Novell can run ASP is new to me. All i know is that you can use a Novell directory from NT, (using a GW service) and a virtual dir may be in. But you need IIS and VBscript at least. The variables you name, are taken at the time the user is authenticated by the...