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We are installing CCM 6.1 and our warehouse currently has a Melco KA390 paging module. I tried to configure an ATA186 and ran a cable from the ATA to the Tip and Ring poles on the KA390. If I connected it as a straight through, I would hear dial tone broadcast over the PA once I plugged in the...

Thank you, Thats exactly what I was looking for... Next question (If I may) Is there a way in unity to just play the message and hang up. No option to leave a message?

I'm sure this is very easy but I am coming from the Nortel World. I have to setup an extension that goes directly to voicemail. It will never have a phone associated to it. How do I go about creating this. This is simple in the Nortel World. Create a 1 user ACD number and NightcallForward to...

Xmedius is great, we just implemented it and it works great...

We are considering implementing SIP throughout our infrastructure and SIP is charged per concurrent call path. I want to make sure I don’t over allocate at one site, so If I can find a way to see snapshots of how many lines are in use, (per trunk not per call manager) I could scale the SIP trunk...

I've used them on a 3904 before...

That was the missing bit of information that I was looking for. There was a table setup in ld49. Thank you... Rob

Yes, that seems to be whats hapening but only when the I dial the ACDN from an internal line, if I call the 800 number, it routes fine. The reason for this is because I am placing a voice service infront of the CDN to set up an auto attendant, and I am trying to figure out where the 800 number...

I am reworking some older existing call center setups on Symposium Express and came across something that seems puzzling to me. I am hoping someone could shed some light on it for me. 800 Number -> DNIS 5399 CDN5200 -> DFDN 5399 (aquired by SECC) CDN5201 -> DFDN 5399 (aquired by SECC) ACDN5399...