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Thanks... We do have the S8500 servers so the bundled would be the ticket.

Thanks again Mitch! Have a great weekend! Perry

Thank you so much!!!! The ftp is perry.selfip.net login is 'aesupload' and password is 'aesupload'. I REALLY appreciate this! Do you have any tips or tricks that you ran across with it? Thanks again, Perry

Hello Everyone, I hope someone could lend me a hand with this one. We have 2 AES servers and are running in to problems while getting an upgrade of NICE working through them. We called Avaya for AES support and they won't work with us until the AES boxes are updated to the latest level of...

We're on the same track... I am trying to get with our Server group now to do this... My bet is that it's the DHCP Server... Thanks! Perry

Thanks... I just did that and no such luck... This is strange... Thanks, Perry

Thanks... Press Hold, Clear, and #? I don't have a "Clear" button on the phone. I have always done Mute R-E-S-E-T-# What you are telling me is new. Sounds good though... What do you mean by clear? Thanks, Perry

Hello All, I have a strange on here... 99% of my IP phones at one location are working fine. However, I have 2 phones that were working fine but then got unplugged for a short period of time. Now they will not pull a DHCP address. The PC's which are plugged into them are pulling an IP...

Thanks... The interesting part is that it works fine on one trunk group (Production) but it doesn't work at all on our test trunk group. So I am slowly working through any differences. I will let you know if I come up with anything. Thanks, Perry

Hello, I am having the exact same problem. Have you made any progress on this? I am attempting a Trunk to Trunk from a TDM trunk to SIP trunk. Thanks, Perry

Thanks for all of the help... It appears that CM v3.1.4 is incompatible with the version of softphones we have. We downloaded the Service Pack 3 and it resolved the problem... It had tier three support baffled for about 45 minutes because of the registration commands to the gatekeeper that...

UPDATE: Just to let everyone know... The problem is not just with this user. I am unable to log in to my normal Softphone and my co-workers cannot log into their softphone either. The only thing I can think of that we have done recently is upgrade to 3.1.4 from 3.1.2... We are all getting...

I figured it had to be something like that but I can't seem to pin it down based on my troubleshooting... The user has a hard phone with the same extension. The drill is that he usually logs in to the soft phone / IP Agent and his hard phone goes dead as normal. I am wondering if his headset...

Good Day everyone, One of my users started experiencing a problem this morning. Unable to log in via IP Agent v5. No errors, it just keeps trying to log in... Up until now he has had no problems in IP Agent. Not sure what changed, but here is what I see in a list trace of his station...

UPDATE: I just spoke with Avaya and this sort of tracing is proprietary information... C'mon Avaya... Most others are allowing this sort of detail. Patient Heal Thy Self? If we could see detailed logs it would help a TON in troubleshooting...

I build a simple vector with a route to 9xxxxxxxxxx. I then point a VDN to the vector and forward my calls to the VDN. Viola!

What about call appearances for his phone on the operators phone so the operator can can do all of the legwork for the host and all he has to do is press the button when he's ready.

Good Day Everyone, I am getting into a Finger Pointing contest with a T-Server Log File in the Genesys world and need to see exactly what events came from the AES server. I can see the log files from the T-Server on the Genesys side, but I need to see what the AES server sent. Can someone...

I have just set that option to "Yes" so we will see what happens when they start making outbound calls. Thanks for the tip...

Hello All, I have an issue where I need to be able to listen to a dialer making outbound calls. I need to hear if an answering machine or a live person picks up. The dialer is a soft dialer so the actual calling takes place in my 8710 through a VDN. The soft dialer is a Genesys platform. I...