Search results for query: *

OK, I've got this one completely solved now. Here's the solution: 1) Create a new script variable called "CSQ_Priority". Type = Int, Value = 1, check the Parameter box (so you can change this value from the application page). Note: Priority 1 is the default value for ALL CSQ's unless you...

Thanks for the clarification but I'm still not clear on what the step sequence would look like. Select agent > Hold > Prompt (what kind, where?) > Resume ? Thanks all!

Does anyone have a working strategy for prioritizing calls to one CSQ over another? We have multiple queues all distributing calls to agents via skill-based routing. Many of the agents are common to multiple queues. In order to meet SLA commitments to particular customers we need a way to...

Adminto, Any chance I could talk you in to sharing an example script to illustrate the "whisper" trick you mentioned? I have a fairly urgent need for this feature and would appreciate any help you could lend. Thanks!

Thank you Jolagues! I will check this out and let you know if we can make this work. Great tip.

Thanks for the tip, but need for the star key is not related to getting more options in a single menu. In any IVR menu, the star key is supposed to mean "take me backwards to the previous menu." For example, if you have a menu that says "...to return to the previous menu, press X" X is...

Does anyone know a way to utilize the star (asterisk) key as a valid menu selection? For example, if you wanted to build a vector that would present a menu where the valid options were 1, 2, 0, and *, how can you get the * key to act the same as any other digit? The default handling of an...