Search results for query: *

(I have looked for this answer, but didn't see it). I am upgrading from a 8.0 (Essential Edition) to a 9.1. Purchased the T9.1 Small Upgrade (we are less than 32 users). I have reviewed the process for upgrading, knowing I can't just go from 8.0 to 9.1 straight. My real question pertains to...

Verizon also said it was our system that was the problem. I argued it was not. Looks like a lot of us are in the same boat it. Its going to take some force to get VZ to fix this issue. I'll update everyone if we get it resolved.

I have a customer with an Ip office 8.1(69) running basic edition. Recently they upgrade their internet (DSL) and phone lines (POTS) to FIOS internet and the POTS lines coming in over the FIOS. Now they have a line issue where someone calls in and then hangs up, but the system never hangs up...

I have a customer with an Partner ACS 6 or 7 that started to complain that they are unable to hear callers and callers can not hear them. The calls break up and its difficult to hear each other. Calls between extensions internally are 100% fine. They have a 5 slot carrier with all the slots...

Just got it while running monitor..can't tell how far up to go. Not sure if this is helpful or not...Thanks again. 12:04:56 2494062373mS CMCallEvt: 0.34179.0 -1 BaseEP: DELETE CMEndpoint f52039d8 TOTAL NOW=6 CALL_LIST=0 12:04:56 2494062373mS CMExtnEvt: Extn11: CALL LOST (CMCauseNormal)...

I have a customer running IP Office Basic 8.1 (69). They often get calls to two of their three lines that just say External (all regular calls show the caller ID) and it rings almost 2 times then goes away. Could their lines somehow be tied to another office in the complex? Is this a flaw in...

My Issues is, the customer has the phones ring everyone for 2 rings. If no one answers it goes to the auto attendant. Then a option to ring an extension is selected, so that extension rings. Their issue is that those first 2 rings are always the same as the rings after their extension is...

I am currently having the same issue with a customer on 8.1 (69) Basic edition. It seems that I can change the line ringing, but then that ringing is the same after selecting an extension from the auto attendant that rings an individual extension. Any ideas? I have the Lines as Ring Pattern 5...

So i was able to access the sd card and get the vm but it is in some crazy format. Anyone have a program to convert? Also upgrading to the newest version did not resolve the issue. Thanks again.

Just read that, but upgrading to the newest software has not fixed it. Was a fix listed there that I missed?

I have an IPO 500 V2 running the essential edition 8.0 (56). I'm pretty sure that is the newest. When one of the hunt groups checks their voicemail, the system crashes and reboots. Anyone see this happen before? Any help is appreciated. Thanks. -Scott

System name is not the same as the hunt group name (or any hunt group). It did work for over 6 months. Thanks.

They want to get the voicemail off it before I delete it. Thats the only issue with doing that. I will try to rename it first though.

I just saw on the list of fixes on the newest release is this bug...thanks for all the help.

I have a IP500 V2 system running 8.0 (53). When one specific hunt group checks their voicemail (embedded intuity mode) it crashes the system and it reboots. They are able to check all other hunt group mailboxes, except for this one. I did just upgrade the system for 53 and it did not fix the...

Anyone have a link to download the Manager 8.1(43)? I found one before, but can't find it now. Or the patch? Thanks. -Scott

Just a quick update. We are on version 8.1 (63). I just tried to use the web config to program the buttons. It seems to stick as *ext and work to intercom for about 1 minute. Then it reverts back to the normal ringing of the programmed extension. Thanks in advance for the help. -Scott

I am just setting up a new IPO Basic Edition. I am running 8.1 (newest release). When I use manager to program a button to auto intercom (two way intercom) the button works the first time. After using it once, it then is changing to the normal ringing of that extension. Any ideas why the...

Just looking to figure out how the customer can call in from outside the system and access their voicemail box. I can't seem to find the right code to dial once you get transfered into the auto attendant or if someone transfers you to your own voicemail. Thanks. -scott

Quick question here... Just setup a ACS 7.0 with the full voicemail module. I have the Auto attendant set to go to two groups (71, and 72) for two of the options. If no one picks up those groups, how do I tell it where to leave a voicemail? Thanks. -Scott