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Hey Everyone, I have several IMX's in my fusion network. For simplicity sake i will label them as 1, 2, 3, and 4 with the number 1 being my main switch. Switches 2, 3, 4 are all connected through the main switch. So for switch two to call switch 3 it would have to go through switch 1. (At...

Hey Everyone I have an ACD Server running on Red hat Fedora 9. Could anyone post up the acd_run.template file? It's in the /u/acdmis/run directory. Thanks in advance!

Has any one seen this type of error before? System Message 2-T AP-INT Data Transfer Failure (Permanent) LP00-0-ACT I had users complaining about getting fast busy signals sometimes when calling out so I checked the error log and saw TONS of this error. ANY help on this issue would be...

Does anyone know what software I need to manage a 2400 ics? also where can i get it? Are there any sites or documents out there that have a list of common commands and what not?

We have T-1's for Digital DOD/DID and a few analog DOD/DID trunks. When we convert to PRI we will need to replace all of the trunk cards (digital and analog) over to PRI correct? Can I leave the point to point links (ccis) in place between the switches? Or do these need to be converted to a...

Nevermind guys i figured it out... thanks anyways!

Hey everyone- I have an ad-64 mail system and recently i started getting a TON of error codes popping up in the view status manager. The one that appeared most was something like 0(M100-35)(E2-30)(D712192) and 1(M100-35)(E2-30)(D712192) Any idea what may be causing this and how i can fix it...

Also the yellow [SUP] alarm light is on ... on all of my switches... what normally causes something like that?

Hey thanks for the link to that site... lots of useful info up there.... One question to everyone... i found an error using the command DFTD in the mat terminal and the error i get is: SYSTEM MESSAGE 6-H [SUP] BAD CALL NOTIFICATION MAIN FPC-1 IP00-0-ACT 1:20 34 28 A3 00 00 00 00 2:00 00 00...

Hey everyone, I was wondering if anyone knew of any sites that would be helpful in getting familiar with this switch. More importantly if someone could give me a breakdown of what the different lights across the top of the switch mean.... I know 3 are alarms but what could trigger these...

Hey Everyone, I have a fusion networked set of IMX 2400 switches. I want to take the existing DiD/DoD's and convert them over to PRI's. Has anyone done this before? If so could you give me a run down of what was needed? Any information would be great. Thanks in advance!

I have an imx 2400 as my main switch and another imx 2400 connected through a fusion network. The main switch also has the AD64 mail system hooked to it. I have one user who is on the other switch that complains her voicemail message light doesnt come on when the message is received. She...

Hey Everyone, I currently have callcenterworx acd enterprise installed on my imx2400. We currently have 25 licenses and have 25 positions utilizing these licenses. Is there anyway to sqeeze out one more position without purchasing another 25pack for about 12 grand?? We only need 2 more...

Hey Everyone, We are cutting over our long distance circuit with ATT. Here is part of an attachment i received from ATT. NETWORK CONVERSION CUTOVER INFORMATION -Conversion project is not providing new access or facilities - Changes are made in the AT&T switch from SDN to...

Hey Everyone, Currently I go out to everyone of my fusion networked IMX 2400's and put a disk into the floppy drive and do my backups through the MAT terminal. Is there any way to have the backup data pushed to another computer or harddrive other than just going out and putting floppy disks...

that sounds like what i want but i dont want multiple vm boxes... only one... did i read that wrong?

Hey Everyone, I have a IMX 2400 and use the mat terminal to administer it. I have a user who would like a certain phone setup. They want a main number where people can dial in and then if the number is busy it should roll over to the other number and then to a mailbox. I have set this up...

Well I am new to the company and their telecom setup is a complete mess. I am going to try to organize everything i can. We currently have version 3.5 with the Aimworx manager and the billing manager module. Id like to have a single point of entry for information. Can aimworx do this? We...

WHat do you guys recommend? AimWorx or another product? How much would i be looking to spend if we bought the latest version of aimworx? any ball park range?

Got it fixed it was a timing issue