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  1. 092959

    Media Library

    Thank you.
  2. 092959

    Media Library

    Hi, I have an issue with an 8.5 CLS. When I test the media library server it is not able to connect to any of the 4 loggers. They are all on the same subnet and I can ping them. These loggers are no longer being used and are kept for being able to retrieve calls off tapes from 2002-2008. Not...
  3. 092959

    Perform 3.2 SQL Backup

    I am going to setup a trial with the customer next week, will refer to Extranice manuals and let you know. Appreciate the direction.
  4. 092959

    Perform 3.2 SQL Backup

    Is this done through changing the log on as menu of the SCLoader service and ensuring proper permissions for the nice-admin user?
  5. 092959

    Perform 3.2 SQL Backup

    Hi. I am running Nice perform 3.2 on a server that is part of a work group. Is it possible to setup archiving to a storage center server that is on the customer domain?
  6. 092959

    Nice - Storage Group Deletion - Nice Perform 3.0

    Hi, the entry for this parameter is input in # of days. If it is set to 1 day are the calls deleted starting exactly at the 24 hr. mark? Does anyone know if it is hardcoded to UTC or GMT time. Customer is requesting to know exactly how it is configured in the software and the manuals I have do...
  7. 092959

    Storage Center Rules

    Anybody familiar with "dtUpdateTime" with respect to storage center retention rules. Is this the time the call was actually deleted? can this parameter be adjusted? Any assistance would be appreciated.
  8. 092959

    Nice Call Focus III

    Excellent, thanks. All good now!
  9. 092959

    Nice Call Focus III

    When updating channel names in Nice Admin and saving they are not updated in Nice monitor. I shutdown and restarted the toolbar and still Nice Monitor was not updated with the changes. Could anybody advise on next steps?
  10. 092959

    ODBC Connection

    Thanks for the tip , will give it a try and let you know.
  11. 092959

    ODBC Connection

    I am having an issue with setting up my ODBC connnection on my NICE storage center server.My server is addressed 10.126.161.4 and I am trying to connect to the SQL database on the NICE CLS, addressed 10.126.161.7.I can ping from .4 to .7.Connectivity is provided through a CISCO 3550 EMI...
  12. 092959

    Norstar 3x8 DR5 Programming

    Can anybody assist me with programming Calling Line ID on a 3 x 8 Norstar with DR5 Software? How do select between name or number? I am new to this and would appreciate any assistance.
  13. 092959

    Norstar BCM

    I need to connect via E1 to a Norstar Bcm.Does the Bcm have the capability ? If it does would anybody now the part # of the card required in the Bcm box?

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