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  1. BCMguyDOTcom

    Keycode For IRAD

    Your understanding is correct. The feature cartridge (software), contains the feature set for the particular version of software. The manipulated Customer Database (including keycodes) resides on the KSU of the CICS, or on the NVRAM cartridge in the case of the MICS. That being said, there is...
  2. BCMguyDOTcom

    CCR Question

    bkrike, All of your comments are accurate. The flash isn't concerned with incomplete trees like CallPilot is though. BCMguy.com www.BCMguy.com
  3. BCMguyDOTcom

    CCR Question

    The flash will support menus that are 8 digits wide and 2 levels deep. BCMguy.com www.BCMguy.com
  4. BCMguyDOTcom

    BCM 50

    No, not this month. It sounds like Nortel is still on track for a May 27th GA in the States though. BCMguy.com www.BCMguy.com
  5. BCMguyDOTcom

    CCR repeat keys clarification

    Try recording all of your instructions to the caller in the CCR home menu prompt. The greeting that plays before the CCR could be a simple "Good morning" or "Thank you for calling ABC Company". BCMguy.com www.BCMguy.com
  6. BCMguyDOTcom

    BCM 50

    Hi Guys, The BCM50 is really priced right! I quoted a BCM200 last week for a customer that has decided they can put the purchase off until June. The 200 came in at just over $9,000 installed. I ran a quote on the 50 today and it was only $5,400. This should really get the BCM moving in the...
  7. BCMguyDOTcom

    Connecting an application server to Norstar

    senk1s is correct. However, I'm pretty sure the VMI has been discontinued. Somebody please set me straight if I'm wrong. Thanks! BCMguy.com www.BCMguy.com
  8. BCMguyDOTcom

    Connecting an application server to Norstar

    Bad news for you. No station side analog device is available for Norstar, that will provide (generate) disconnect signal to far end. The same is true for the trunk side (any analog trunk card, LS/DS or CI). They can be optioned to recognize an incoming disconnect signal, but will not generate...
  9. BCMguyDOTcom

    Changing DN's

    Those 2xxx DNs shouldn't mess up your call routing, unless you are dialing the conflicting digits from an intercom key. It would be typical to access a line in some way before trying to pass those digits. Usually this is done by dialing "9" to access a line pool or match a destination code...
  10. BCMguyDOTcom

    WAV files for BCM IP Music

    joverly, I'd say you just moved to TIER III :-) jimhusted, Are you an instructor at GK in Richardson? I think you taught me BCM 2.0 a few years ago. BCMguy.com www.BCMguy.com
  11. BCMguyDOTcom

    Alternative SoftPhone Clients

    The i2050 client software is certainly priced right (free), you just download it from the BCM. You will have to purchase a 'seat license' for any client that you might use. As for h.323, you could give NetMeeting a try. BCMguy.com www.BCMguy.com
  12. BCMguyDOTcom

    LAN CTE client on XP SP2

    I have had a case open with Nortel regarding the same issue. The Nortel engineers confirm that there is a known issue created by SP2. Their recommendation at this time is to NOT install SP2 if LAN CTE is required. BCMguy.com www.BCMguy.com
  13. BCMguyDOTcom

    delay

    That sounds, well, normal. BCMguy.com www.BCMguy.com
  14. BCMguyDOTcom

    Cumulative patch 2.0 issues

    Have others been seeing this issue as well (or other issues)? I have been putting off applying this patch because of the potential for problems. I hate to be the first one to uncover these issues. Thanks! BCMguy.com www.BCMguy.com
  15. BCMguyDOTcom

    CP100 CCR or CICS CCR. Are the Same?

    A good vendor can be worth their weight in gold. Having your system configured by a proffesional will go a long way toward making sure you are satisfied with the system, rather than confused and frustrated. BCMguy.com www.BCMguy.com
  16. BCMguyDOTcom

    Bogen paging equipment on MICS 6.0

    Hopefully the customer has an available analog trunk port, or they'll have to pay for that as well. If you need multiple external page zones, that is the way to do it though. BCMguy.com www.BCMguy.com
  17. BCMguyDOTcom

    Norstar Plus Question

    Marv01 and Sphoneman are right. As for the CLID, it may or may not be supported on your hardware. If you have analog trunks, look at your line cards in the KSU. If they are labled 'CI', you're good to go. If they say 'LS', CLID won't work. BCMguy.com www.BCMguy.com
  18. BCMguyDOTcom

    VPNs and DHCP through the Internet

    Only one Public IP is required for any number of tunnels. Typically, you would not point your DHCP clients to the main site. If it were a VERY small remote office, you could do that with something like an IP HELPER ADDRESS over a PRIVATE WAN. You would normally use a DHCP server at the...
  19. BCMguyDOTcom

    BCM400 Distribute Timers

    BrokenIT, All of the previous replies are valid, but there is one issue that hasn't been addressed regarding "agents logged in but ignoring the phone." This is the source of the seeming time discrepancy. If an agent is available, (whether they are actually there to answer the phone or not)...
  20. BCMguyDOTcom

    The Death of the BCM 200 and 400

    That is correct. The BCM 50 is a LINUX box. BCM 200 and 400 will move to Linux with release 4.0. I don't really see any problems from an 'evergreen' standpoint, as BCM200 and 400 will be supported, and an 'upgrade' will be available. How the upgrade will be facilitated has yet to be...

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