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MattKnight is the MAN! Thanks for assisting with pulling my head out. It was located in the operator button programming from back in the day. You suggestion assisted in digging deeper. Thank you

We have IP Office 406 which forwards calls to the operator group instead of routing to voice mail assigned to phone. This occurs only on some phones. We are on version 4.1.12 3323728698mS CMTARGET: 0.134767.0 31144 Nathan Short.0: TimerExpired cause=CMTCCoverageTimeout 3323728699mS CMTARGET...

Save off all files in Avaya directory. Remove 3.0 Admin Install 3.2 Admin Start at 3.0.69 1. Update CPU 3.0.999 2. Update CPU 3.1.65 3. Update CPU 3.1.999 4. Update CPU 3.2.17 5. Update Digital and Analog exp units. 6. Update VoicemailPro after export to 3.2.15

We have 2 IP 406 V2 remote installs. Both run 3.0.69 & plan upgrade to 3.2.17 Nervous to upgrade as both are remote with NO technical staff. We have Cisco WAN connection to each segment and use VNC to remote control or Terminal Server on far network. Please verify the steps to upgrade. Save...

I think I lead you the wrong direction by not explaining the voice mail that is not working is at the far end. Basically when I dial using the extension forwarding the call is placed but the far end voice mail does not reconize the ring tones or something as it will not work. I call the next...

I have IP Office 406 with 2.1.27 call forwarding when I dial an extension to offsite phone number. This works as long as the party answers the phone at the remote end. When the remote end does not pick up the call keeps ringing and the call will not go to voice mail. If you call the phone...

Yes, you are correct that is what we are trying to do. Could you guide me to the documentation which will instruct how to add this? Thanks!!!

How do you change the call forwarding phone numbers when a user is calling in from outside of the phone system? Thanks for your assistance.