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Many thanks all, especially John. I have CLS LPD and the "stutter" is there. Customer is happy with this.

Have set up a voice mail for a 500 set and when no-one answers the call is "diverted" to the mailbox. However the "message waiting" lamp does not work nor is there a broken tone to indicate message waiting. I have included CLS LPA & MWA and have tried a new telephone without sucess. Any...

On DDI calls if no one answers the call then it is picked up by the voice mail system. However if the extension is busy then the call is automatically transfered to the attendant. Can this be changed so that all calls are picked up by the voice mail system?

Thank you all for your assistace. I have, as suggested, created a Phantom DN. This works fine but still curious why with a 9 in the rpList i could not get it to work? Thanks again.

John; Reusser if I understand you correctly then to allow my option to dial the external number. ie: 9xxxx-xxxxxx then I need to include 9 in a "permission" list? At the moment 9 is restriced on all lists?

LD 60? Do not seem to have this option? I am very new to this; what else should I be looking for? What would you expect to see in the rplist? I have "On Switch"; "Local"; "Long dist1" & "Long dist2" programmed? "On switch & Local" are both the same "Long dist 1 & 2" are both the same Thanks...

Thanks for quick reply again. I changed the option to dial an internal dn and when I tried the option I got the lady saying the number was busy try later. This message stopped after 5mins of trying and the dn started working. If I use a telephone and dial 9, then the number, I get thru ok?

John, thanks for quick reply, mermail. I have set up the external dial with a 9 infront of the number. When I try the option I get the "lady" saying "That number is busy; please try later"! Also please can you explain "rpls"?

I have set up a "voice menu" system; ie: welcome, press 1 for xxxx, press 2 for xxx etc. When option 1 or 2 is taken I direct the call to internal extensions (dn). What I would like to do now is set up a third option so that when selected it dials an external number! Any help would be...

Is it possible to record the number of calls to an extension; whether it is answered or not? I would like to record the number of calls and the time made if possible?

The stick is a "Dane-Elec" 512MB there is no memory protect switch anywhere on the unit.

I have a 512MB USB "memory stick". I can read from it but I cannot write to it. When I try and write to it I get the message "Drive protected". The memory stick has no password function switch/tab! How can I clear the "protection" from the memeory stick?

Is it possible to delet the "Operator assistance number" option from certain users in Meridian Mail?