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got the 884874 hotfix- took MS support a couple of hours to agree that was what I needed. wish me luck.

spoke too soon- the spooled patch plus the registry entry haven't completely protected me. I guess I'll need Microsoft's paid for patch for the registry entry to work fully

I'd recommend you set some limits for your users. Setup personal folders for email they want to keep forever; move all their inbox subfolders there, set their deleted items to empty on exit, set their inbox and sent items to archive things older than 3-6 month w/o prompting every day, set...

I've used NTBACKUP for online backusp for going on 5 years and it has restored successfully several times. be sure to check you logs regularly to make sure you're getting the /IS and /DS backed up. I run this cmd line for my backup (exchange 5.5 on 2000 server) ntbackup backup systemstate...

We have exchange 5.5 sp 4 and several patches on top. I've solved this problem a few times by removing office 2000 & outlook, rebooting, and reinstalling- then patching from windowsupdate.com

these defrag commands have been noted in various postings as risky for years; I'd definately do them offline. We have standard edition exchange 5.5 and we need to keep under 16 GB because of that. Offline defragging lets us know how far we really are from that hard limit- which crashes...

Gentlemen- I too came back from the holidays to find bunches of 7031 errors crashing my IMS on my exchange 5.5 server. I'd been googling every couple of days looking for anything on this and the advice from Yesti seems to have kept this event away for about 15 hours so far. Thanks so much.