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Thanks, it worked! I've never used this system (feature**266344), nor did I even know it existed! Did I mention my vendor left much to be desired?? :)

What is the difference between the vm and telephone systems? I have all of the manuals and they told me to change it in Feature 983, which is our main administrative system - controls greetings, CCR tree, AA, etc. (ps, Feature 981 is the vm system for individual phones if that matters)...

On the main set (not the individual's phone, as they have different, smaller models), I dial feature 983 to login to the admin menu, then MBOX, CHNG, enter the extension/mbox # and the correctly updated name appears. This was where I originally changed them in the first place. On their...

Thanks, Louie, I'm in the Raleigh-Durham area. sprucegrover, almost. Within the admin system where I would go to change the name and everything else, the correct name is listed but when they call someone else's phone, it's the old one (and there's only one Bob). I had never done a button...

I did change it by programming the set (and of course, vm) - and the new names are displayed correctly in the system when I look up the extensions and on their individual phone displays, but when they call another extension, phones display 'BOB Calling' (old name) instead of the new name. Any...

Hi, We have a Nortel/Norstar Flash voicemail system that was installed in Summer 2002 - it was the vendor's first and last time implementing this kind of system, and he is useless to me now for support. I'm not sure of the version of software, but if you tell me where to look, I'll find it for...