Have a option 81 running 25.40, of which we cant buy any new bits or licences for, but need to expand something using what we have already.
At present, we have an IVR connected to this PBX using an E1 Lineside card and CAS. Calls came into the PBX, then onto the IVR, and if needed, we can...
hi, im sorry to question (im not a switch guru as you can tell) but looking at records, w the circuit with a ref number of 235597 is an ISDN30 with 30 channels, and 20 channels are in route 4 (channels 91-110) and 10 channels are in route 10 (channels 1-)
am i missing the point here (or bad...
yes, route 10 is none call centre, and 4 is call centre.
issus i have here, is that there are multiple cicuits, and one of them has trunks in 2 different routes, so cant aee hpw this may be a circuit config issue.
tn 80 1 - 80 21 is in route 4 (CLI route)
tn 80 22 - 80 31 is in route 10...
on the clid vs dnis, my own phone is not an ACD phone, but i can get CLID to display by using a different DDi that comes in over a different route, so would have thought that ruled symposium out?
the other thing i hve noticed, is that once circuit is in 2 routes. 20 channels are used in route 4 (where the CLI displays) and the last 10 channels are in route 10, sos am assuming from this that the d channel on that interface must be correct (or am i totally in the wrokg ball park!?!)
ah, Ok, makes sense to be honest.
If i go back to my vendor, are we suspecting that there is a d channel issue which is preventing the inbound cli?
thanks again
hi, im not too sure how to do that? what are the commands i need to run to enable this?
I have done a bit more testing:
We have a few different routes, and my DDi is in route 10.
If make a change to our IDC table, and put my dn by one of the DDi's i know carries the CLI, this is displayed...
sorry for delay. yes i understand this is correct. is there a setting on the route or something else on the switch, or is this the carrier not sending CLI down certain circuits?
I have setup remote text notification by email on our callpilot system, but wonder if there is a way to alter the format of the message.
At present, the email come from postmaster@'ourcallpilotservername', with a email title of Callpilot notification.
it would be good for our users to have a...
Thanks for the replies.
It is before (but after the 9)
So end user dials 9, then number, and I need to insert digits before the number but after the 9
How does the pre translation work please?
We have a CS1000 r5, and wish to have 1 or 2 single phones where we can insert digits to the number dialled, but not at a global level.
Is this possible at an individial phone level?
thanks
We have a cs1000, release 5, and are trying to setup inbound cli on non acd phones.
Our phones that are ACD, aquired by symposim will display the inbound cli, so we know we are getting the data in, but if we dial a DDi, and run a trac in ld 80 on the tn while the call is in progress, there is...
Hi All,
We had a working Meridian opt 61 running 25.40b, with a genesys dialler (7.2) connected by a single E1 lineside card.
Provider recently upgraded us to Meridian 5.5, and we have had a few 'stuck port' issues since.
When the dialler was running, occasionally the odd few 500 set...
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