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I have tried to find the model number too, but it does not show on their support page. I can look for updates if I enter the serial number of the computer but the updates do not help the problem. On the back of the computer however there is another model number which does not get me any further...

Hi again. I have just found out, that when I try to remove the software for the modem in add/remove programs. It tells me that it can´t because the modem is busy. I don´t quite understand that? /Martin

Hi Matt. It is an integrated modem. I can not find any modem settings in CMOS. And yes I have performed a recent system recover. The problem with that is, that it installs the modem on com3, but the computer can´t open that port. If I try to install the modem without plug & play, I can´t...

Yes when running diagnostics it says that it can´t open com port. It is a virutal port. The computer does not have a physical com3 port so it is created by the modem driver. There are no conflicts in device manager. The modem is not initially installed with plug & play, but it was installed with...

Hi. I have a Sony Vaio laptop QR-10 with Win ME, and after hdd crash I have installed the defaults. The Modem is not working but I can se that it is on com3. When I try to dial it looks as if it is dialing, but it is not, cause there is no contact with com3, which I have testet by running...