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Thank you for a quick response. That what I thought. That's too bad since the exec in my company received the harassing voice message on her phone and wants to find out who made that call on ACD 7000 (main number). Can we force inbound calls to ACD 7000 on DID trunk (Route 10)?

Hi, I only see inbound calls to phantom ACD-DN on inbound calls CDR record but no ANI. Is there a way to turn ANI on? I checked all the parameters that have been suggested in the past but still not getting ANI. Please help. Here are the progamming for ACD and RDB. Thanks. TYPE RDB CUST 00 ROUT...

Thanks GHTROUT You're correct. CFN works. Just curiosity, when do we need to use RCY, the description in NTP is not clear. Thanks again

Under MPO_DATA I set RCY1 to 6 in CDB and set RCO in the set to 1 but only get 2 rings before is forwarded to DN set in FDN? It still ring 2 times before forwarding even though I set RGNA to either AAR AAR or STD STD. WHen I change RCO of the set to 2, it rings 3 times before it forwards even...

Thanks for quick reply GHTROUT. Please elaborate more on how you do it manually. By way of history file and you have to check all the system on daily basis?

Is there a command from overlay to check for system uptime downtime for weeekly or monthly report? Avaya sytem has command "disp sys cust" and "disp cap" to show system uptime. Just wondering if Nortel has any equivalent commands. If none, how do you keep track of system uptime for multiple...

Thanks GHTROUT. I do not have CDR software so I just set up the TTY port with user of CTY and turn on CDR on the routes. Then set CLS ICDA and CMDA for those phones (multiple appearance) that I want to monitor. For output, I can either connect a printer to a TTY port or connect the PC with...

How can I know who's calling an international number from a multiple appearance extension? If I'm not mistaken, even though it showed the destination number, CDR record could not tell you who's calling since it only show DN but not TN. Is there any other way to find this out? Thanks

Thanks for your response telebub. We already set up the emergency log in as you mentioned. But the supervisor would like to do the log out all agents at the same time for the purpose of correct reporting. I would not think we can do it though.

Just wondering if there is a quick way for superviosr to log out all agents at once with one quick command/assignment in case of emergency and need the whole call center to evacuate.

Could someone look into the following script and tell me why the ewt_min_cv did not work. The voice segment ewt_greeting_vs and minutes_vs worked fine. For some reason the keyword NUMBER does not do anything. The caller hear silence and route to DFDN defined in the CDN associated with this...

Hi pronei Thanks for your script, I did use another script which queue to skillset with priority 1 and have agents transfer to a CDN that associated with the script and it works as expected. Your script is even better that I do not need to create another script and CDN and just have agent...

Agent reported he was logged out by unknown reason. I can not tell whether he was manually logged out himself or by the system from the login logout report. Is there other reports help to pinpoint exactly the cause of logout? Thanks

Does anybody know if an agent transfers an external call to a CDN that associated with a script, will that call go to the beginning or the end of the queue? If it goes to the end of the queue, is there a way to bring it up to the beginning. Thanks

Does anyone know how to get rid off ERR047 frequently shown on TNs that have KEM on. It shows ERR047 77 0 0 11 1 0. According to Nortel, the explanation is TN 77-11 configured 1 KEM and number of responding from i24 KEMs is 0? I programmed KEM = 1 since I only one KEM attached to the phone and...

More information on my question: If I set: If call ID = 416-555-4000 then route call to 9000 in the script then when I make a test call from 416-555-4000 it shows 416-555-4000 H7000 and I would like to check on 7000 not 4000. Thank you

Hi all Is there a way to check for the transferred number in Symposium rather originating number with CLID instrinsic? For example, if someone calling from 416-555-4000 to 916-555-7000 and I programmed 7000 as phantom as well as regular 2616 TN and forwarded to Symposium CDN. How can I check...

I read in the Nortel Equipment Identification guide that it is possible to add NT8D35 Network Module as DTI expansion module on the 61C with the above configuration but my vendor said I can't since the software does not allow to do so. We're running Release 3. Thanks in advance for reponses.

Thank you both. Greatly appreciated.

Sure, here they are NT5D21 CPU 0 Core/Network Module Slot 0 Conf/TDS NT8D17 Slot 1 Dual PRI NT5D12AH SLot 2 Super Loop NT8D04 Slot 3 MSDL Slot 4 Dual PRI NT5D12AH Slot 5 Dual PRI NT5D12AH Slot 6 Dual PRI NT5D12AH Slot 7 MSDL NT5D21 CPU 0 Core/Network Module Slot...