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We were having an issue with our S8700's and S8500, where a call would come into our Help desk and would be abandoned either prior to getting to the agent or when the agent went to transfer them to a different help desk. We spoke to Avaya (their INDIA Help Desk (There is a lesson in patience I...

We just put in an S8700 and after about a month we are starting to get a lot of dropped Transferred calls. The caller will call our help desk and when the Help desk transfers them to where they need to be the call gets dropped. Also when the caller punches in the option the call will get...

Yes we do have our own 5 digit dialing plan and Yes they all share the same Telco Services.

Fiber. We have 3 sites all tied together via fiber. The furthest away is about a mile as the crow flies. The building we speak of (the Disaster Recovery Building has it's own set of 5 diget numbers. Would them simply logging into a different 8410D with their agent logins work? Would they get...

I have been wondering about our disaster recovery call center. We house the actual call center in one building and the Disaster recovery center is in a separate building. During practice recovery exercises why couldn't I just assign the agents that are participating in the exercise a port in the...

I am vindicated. I took the bad card out and replaced it with a known good card. That card also did not work. I busied the trunk and moved the known good card to a different slot and reprogrammed the trunk group. then released the trunk group. Still the card did not come up. I took the suspected...

I installed 2 TN464GP's and 2 TN464HP's into a trunk group for our new generation CTI. Both the TN464HP's failed and had to be reseated. Has anyone out there had this problem or know of a problem with these cards? I would appreciate any comments that any of you may have. Thanks, Skip

Does anyone out there know anything about Right Fax. I have a G3r that a Right fax is attached to. This is a Right Fax test box. The Right fax production box is working properly. I thought that I mirrored the Right Fax Production Trunk Group. I know that the Test box Trunk Group proper is...

Can I send a Major Alarm warning to an off site location? I have an Avaya Definity G3r at one site and a G3si at another. I would like the alarm from the G3r to be sent to a telephone on the G3si. Why you may ask?! Because that is where our Operations department is and they would be more...

I have set up an ISDN line from my G3R to a CTI box and it does not seem to work. Does anyone out there have any experience with this? Here is how I have it set up. Bit Rate: 1.544 Line Coding: b8zs Line Compensation: 1 Framing Mode: esf Signaling Mode...