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thanks biv, I was able to just change the CDN on my skillsets without having to delete them. The only thing it would delete was the vm for each skillset but that wasn't a big deal. I appreciate the input and gave you a star. Thanks Again

We're a call center that has had our BCM 3.6 installed for several months now as we've been growing and adding sets I've noticed an issue with our setup. We have a DSM32+ right now we have about 16 telephone sets and 16 skillsets. When I look at my config there is no ports available for me to...

I downloaded and applied the new RCC version this fixed the issue, IP View isn't acting right but I'm going to apply that patch to see if this resolves it. Right now I'm running the RCC on windows 2003 server, it took some tweaking for it to work but so far no problems. Thanks for the replys...

We've been having issues with our RCC ever since we first installed it. It was working fine a few weeks and then it had lost some data and wouldn't pull reports we tried uninstalling it and on the reinstall when it synchronizes it will go to about 67% and then the # of calls jumps to 99 and this...

Sub - I did install both of the patches about 2 months ago, but I haven't installed the most recent ones yet. jdavid99 - I renamed the ccrs.mdf file but it never recreated it, and then the reporting would finish downloading but didn't have any of my skillsets listed or anything. Our dist is...

I went on the site to find the version of the patches I had installed and just saw the new Reporting for Call center patch dated March 9, is this the update you installed that seemed to fix the issues? Thanks Jesse

So recently I was having problems getting the advanced call center reporting to connect and download what was in the db. I finally got the CCR Server to connect by applying the newest patches. The CCR Server states it's going to take a few minutes to update the database, it goes up to 76% and...

I'm with j69ant, I need to access the BCM Sqlserver directly with my own web app, the problem I don't know is what the password and default sql server settings are so I can connect and run queries. Jesse

Thanks for the suggestion's we're in the process of getting these updates so I can apply them to the BCM. Is it true you have to be a distributor to gain access to those downloads? The distributor we purchased the machine from is going to put the updates on a cd and send them to us but it...

Thanks for the response Colin but unfortunately this didn't fix our issue, I uninstalled the IIS and CCreporting and then reinstalled them but it's doing the exact same thing. Is there an update I should do on my BCM or is there a particular service (besides Sql) that needs to be running. One...

Hoping I might be able to get some help on a problem we're having with the new Call Center Professional Advanced reporting. Here's some info, the Reporting software is setup on a computer running windows 2000 service pack 4 I've confirmed my CC Reporting Server Password is set correctly on...